Customer Service Agent

Recruiter
Centrica
Location
London, Barnet
Salary
Negotiable
Posted
04 Jul 2019
Closes
29 Jul 2019
Ref
R9974240
Contact
Centrica
Function
Communications
Contract Type
Permanent
Hours
Full Time

Our flexible-working environment: 

At Centrica, we recognise the importance of bringing your whole self to work, which includes your work life balance. As a responsible business, we are committed to creating an environment where everyone is able to flourish, which is why we welcome a conversation about flexible working arrangements.

Overview

PH Jones, part of British Gas, provider of Gas Central Heating Installations as well as Service & Repair to the Social Housing market. The market place consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK. We are now looking for a Customer Service Agent to join our team.

 

Key Accountabilities

  • Required to undertake a variety of tasks including working on repair desks and service programs and completing installations and chargeable works.
  • Responsible for daily email traffic and fielding calls with tenants, our clients, colleagues and engineers.
  • Managing orders for repair kits and parts using our in house computer systems
  • Regular reporting of progress and occasional problem solving are all key parts of the role

 

Person Specification

We are seeking a confident, friendly and an adaptable individual who can work as part of a team and manage key stake holder relationships internally and externally. In addition, a willingness to learn is essential along with a genuine focus for doing what's right for customers.

An enthusiastic attitude and the ability to work under pressure is also required