Customer Service Agent
Our flexible-working environment:
At Centrica, we recognise the importance of bringing your whole self to work, which includes your work life balance. As a responsible business, we are committed to creating an environment where everyone is able to flourish, which is why we welcome a conversation about flexible working arrangements.
PH Jones, part of British Gas, provider of Gas Central Heating Installations as well as Service & Repair to the Social Housing market. The market place consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK. We are now looking for a Customer Service Agent to join our team.
- Required to undertake a variety of tasks including working on repair desks and service programs and completing installations and chargeable works.
- Responsible for daily email traffic and fielding calls with tenants, our clients, colleagues and engineers.
- Managing orders for repair kits and parts using our in house computer systems
- Regular reporting of progress and occasional problem solving are all key parts of the role
We are seeking a confident, friendly and an adaptable individual who can work as part of a team and manage key stake holder relationships internally and externally. In addition, a willingness to learn is essential along with a genuine focus for doing what's right for customers.
An enthusiastic attitude and the ability to work under pressure is also required