Online Professional Development Support Officer

Cambridge, UK
£22,400 - £25,000
06 Jul 2019
22 Jul 2019
Contract Type
Job Title: Online Professional Development Support Officer

Contract: Full time, permanent - Starting 1 October 2019.

Salary: £22,400 - £25,000

Location: Cambridge, Triangle Building

What it's about

The Online Professional Learning team is responsible for the development and delivery of online professional training for teachers and school leaders in more than 100 countries.

We don't expect that you will necessarily have previous experience working in our field. We do expect that you'll be highly motivated, organised, with a keen interest and experience in digital technology.

This role will suit someone who is looking to develop their career within a very well-established organisation who can offer them stability and great opportunities for growth and development.

What you'll be doing

The role has two main focuses, supporting the production of our online courses and resources and supporting the sales and delivery of our offering.

Production support
  • Create and maintain courses and resources.
  • Carry out maintenance and updates to Learning Management Systems and Online Learning Portal.
  • Testing of online courses and resources.
  • Produce assets such as images and videos.

Delivery support

  • Answer customer queries relating to online professional development.
  • Answer queries from course tutors related to online professional development.
  • Provide feedback to Cambridge professional development team to assist in process improvement with a focus on customer experience.
  • Commission and contract consultants and external developers for work related to online professional learning.
  • Maintain records and report on all expenditure related to online PD.

What we're looking for

  • Grade C or above in GCSE (or equivalent) Maths and English.
  • A Level education (or equivalent).

  • Expertise in relevant software including Office suite and a variety of web authoring tools.
  • Understanding of LMS (e.g. Moodle and Mahara).
  • Knowledge of HTML and CSS.
  • Organisation and prioritisation.
  • Communication and presentation.
  • Flexibility and problem-solving skills.
  • Ability to work independently as well as part of a team.
  • Ability to communicate effectively, verbally and in writing, with internal and external stakeholders.
  • Proofreading.
  • Positive attitude, ability to work well under pressure and use own initiative.


  • Carrying out administrative duties using MS Office applications, including Word, Excel, and PowerPoint.
  • Producing user guides, process documentation or similar.
  • Organising and facilitating meetings.

  • Developing or using spreadsheets to track budgets and produce reports.
  • Giving presentations to colleagues or external stakeholders.
  • Proofreading.
  • User Acceptance Testing.
  • Using Moodle or other LMS.
  • Using Adobe Suite applications to create assets e.g. images and documents.

  • Responsible, innovative, creative, efficient, collaborative, open, decisive.

Who we are

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world's best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners' potential.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 21/07/2019 and interviews will be held on wc 5/08/2019 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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