Customer Service Consultant

Sheffield, United Kingdom
Starting salary of £17,000
08 Jul 2019
08 Aug 2019
Contract Type
Full Time

Aviva has exciting Customer Service Consultant roles available at our friendly Sheffield Office in our Healthcare department.

We are recruiting for individuals that are looking for a challenge in a unique service centre environment where the customer is key, and we measure ourselves against our values, not targets. You'll be the first point of telephone contact for our customers, supporting them through their queries and trying to offer the best possible solutions. You don't need previous experience, as a full training programme will be provided to help you to learn about our products and customers. We want someone that has the softer skills required to support our customers and their needs. If you would like to hear more, here's a video on what our colleagues have to say:

In return, you will receive:
     * Annual holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
     * Structured training and progression plan
     * Annual performance related bonus and pay review dependant on performance/behaviours
     * Up to 40% staff discount for a range of Aviva products
     * Up to 15% discount on a range of products for friends & family
     * Generous pension scheme (minimum 8% employer contribution)
     * Excellent range of flexible benefits including Aviva's Sharesave scheme and "Aviva Extras" for discounts on things like cinema tickets, groceries, clothing and electronics
     * Volunteering days with your team to give back to the community and support local charities
     * Discounted Nuffield Health membership and health assessments
     * Starting salary of £17,000 (with the potential to rise to £22,000)

Our Progression Scheme

Our Customer Service Consultants will have a starting salary of £17,000 with another 3 progression steps. Step 2 is £18,500, step 3 is £20,500. Your development will continue in the role over time. You can expect to automatically move to £18.5k (step 2) upon satisfactory completion of 18 weeks training and move up to £20.5k (step 3) within 18 months of joining the business, then continue to excel in the role and become one of our experts in department moving to step 4 earning £22,000. Beyond this, there are numerous opportunities within our business for people with the right skills, behaviours and attitude to be able to continue progression of their career aspirations.

Additional Information

Bring to Aviva what makes you different and we'll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty:

We care about the well-being of our employees

How you feel at home, work and all aspects of your life are important to us. Our programme 'Be Healthy', 'Be Mindful', 'Be Secure' and 'Be Awesome' supports your physical, mental, financial and social well-being. Here are just a few highlights:
     * You'll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button
     * We offer all UK employees subscriptions to Headspace for FREE
     * We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues.

Additional Information

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria' we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the
guaranteed interview scheme.