Programme Associate Manager (Operational Development)

EasyWeb Group
£25,000 per annum
09 Jul 2019
29 Jul 2019
Candidate Services
Contract Type
Programme Associate Manager (Operational Development) 

Start date: 12/08/2019 
Status: This is a full-time, fixed term role until 31st December 2019 
Salary: £25,000 per annum depending on experience 
Location: Birmingham 

Our client's vision is a more integrated society where there is understanding and appreciation of each other’s differences. They design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. They believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people they employ to work with them. As an equal opportunities employer their aim is to have a diverse workforce to reflect the communities they work in. 

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. You can download their impact report which shows how they’ve helped 1,000s of young people build trusting and meaningful relationships with people from different backgrounds. 

About the role 

Our client is one of the UK’s fastest growing charities and the largest provider of the government’s National Citizen Service (NCS) programme. In 2018 they directly delivered the NCS programme to over 30,000 young people. Their extension programmes continue to engage thousands of NCS graduates and other young people in on-going opportunities to get further involved in impacting their communities and improving integration through their NCS graduate programmes, HeadStart, and new programmes development. 

They are looking for an exceptional, energetic and organised individual who is passionate about young people making a difference in their community. You will join their extension team, playing a key role in supporting their NCS graduate programmes and programme innovation in the region. 

The role requires a rare combination of strengths in: 

-Project management & logistics 
-Planning, organisation and evaluation 
-Relationship building and stakeholder management 
-Practical judgement, collaborative decision-making and integrity 
-Youth work leadership 
-Community engagement 


The Programme Associate Manager (PAM) role represents a fantastic opportunity to join an entrepreneurial and innovative team; grow in a dynamic and supportive environment and play a crucial role in delivering the lasting impact of local NCS graduates. 

Managed by the Regional Graduate Manager (North), the PAM will set up, deliver, monitor and evaluate activities for graduates of NCS with our client across one NCS contract region (WM2), with responsibility for direct graduate delivery across Birmingham, the Black Country and Warwickshire. 

The Programme Associate Manager’s key responsibilities are: 

-NCS Graduate Programme Delivery: Manage the regional delivery of the graduate programme in line with NCS Trust contractual commitments and agreed outcomes. Scope, prepare and deliver a high quality, inclusive and locally grounded year-round NCS graduate programme. Support the development of regional delivery plans in partnership with NCS Trust and attend NCS Trust graduate meetings/training sessions. 
-Event / Projects / Logistics management: Oversee planning and delivery of NCS Graduate events/opportunities across the extension curriculum. Including all elements of logistics planning; risk management, liaising with transport providers, food delivery and other event planning functions. 
-Line Management: Manage a local team of Project Officer and mentors supporting with all aspects of the graduate offer in WM2. 
-Reporting & evaluation: Complete required monitoring of activities to support managers’ production of management information and in line with data protection and other best practice. 
-Communications & marketing: Maintain effective communications with NCS graduates across WM2 across social media and other communications platforms. 
-Supervision of delivery staff: Where appropriate, provide line management and carry out quality assurance of sessional / project staff. 
-Collaborative Working / Management Support: Work collaboratively with internal departments and key stakeholders to develop and share innovation and best practice. 
-External partnerships and community working: Create and maintain extensive local partnerships which facilitate opportunities for young people to make a difference to their local community. Develop local networks of engaged graduates to deliver meaningful projects. 
-Regional Youth Board: Facilitate the delivery of a Regional Youth Board (RYB) of NCS graduates, supporting integration with Local Youth Boards and the NCS Leaders programme. This includes supporting delivery of the RYB launch through attendance at the annual Kickstart residential programme. 
-Safeguarding and Health & Safety: Ensure the NCS Graduate programme is appropriately risk assessed, and delivered in line with organisation policy, relevant legal frameworks and health & safety best practice. 
-Fundraising: Where appropriate / necessary, apply for relevant local or regional grants and/or other sources of income to support project delivery. 
-Monitoring of Local Delivery Partner Engagement: Where required, work closely with the LDP Supervision team to ensure that our Delivery Partners within WM2 are fully supported to deliver on extension phase targets. 
-Programme Development: Where appropriate / necessary, support the Regional Graduate Manager (North) to develop and pilot new extension opportunities in the region, including Headstart and other programmes run by our client. 

Skills and experience 

They are looking for an exceptional individual with the following qualities and experience: 


-Project & Event Management: Successful track record of managing projects and events. Able to work collaboratively with a variety of internal and external stakeholders on projects across various departments and locations. 
-People Management: Ability to lead a team of staff during a fast-paced and dynamic delivery period to achieve targets as defined by NCS Trust contract and internal policy. 
-Character: Strikingly positive attitude and integrity. Strives for continuous improvement by seeking and sharing feedback appropriately and respectfully, learning from their mistakes and always commits to performing at their best. 
-Independent worker: a self-starter with the ability to plan and work with a high degree of independence and autonomy. 
-Resilience, flexibility and initiative: Balance proactive and consistent delivery of targets with responsiveness to internal and external requests, with the ability to appropriately challenge the status quo when required. -Learn from mistakes and commit to performing at their best. Willingness to travel to engage with / support -Graduate Team members and other colleagues across multiple geographical areas. 
-Outstanding written and verbal communications: Be able to communicate effectively with internal and external stakeholders, via written communications and in person, to support the delivery of a high quality graduate programme. Be able to understand national strategy and communicate this effectively within a local context. 
-Creative Community Engagement: Successful track record of working with diverse community groups. -Interest in building stronger communities and seeing change in society. Ability to give very good first impression and form strong, effective relationships with community partners. 
-Youth-work Leadership: Experience of working directly with / leading groups of young people; ideally within the 16 – 19 age range 


-Experience of using SalesForce CRM platform 
-Experience of managing sessional staff 

Safeguarding Statement 

Our client is committed to safeguarding and protecting the young people that they work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. They ensure that they have a range of policies and procedures in place which promote safeguarding and safer working practice across their programmes. 

They expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with their policies and practices. 

Employment Screening 

Our client has a legal responsibility to ensure that all its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to our client verifying that you are eligible to work in the UK before you start work. 

Further Details 

In addition to being part of a fun, dynamic and challenging workforce, they are proud to offer a range of benefits including flexible working arrangements, contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees. 

Interview process: Successful applicants will be invited to attend a formal interview on Monday 22nd July in Birmingham. 

Our client is committed to protecting the privacy and security of your personal information. Their privacy notice can be found on their website. 

This privacy notice describes how they collect and use personal information about you prior to, during and after your working relationship with them, in accordance with the General Data Protection Regulation (GDPR) or any subsequent data protection legislation in force from time-to-time. 

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