Claims Service Manager

London (Central), London (Greater)
£45,000 to £55,000
10 Jul 2019
10 Aug 2019
Contract Type
Full Time

An exciting opportunity has arisen for an expert Claims Service Manager to join our Global Corporate and Speciality (GCS) Claims team at Aviva.

This is a London based role with regular UK travel and occasional travel overseas.

Your role will involve working with some of our largest UK and international clients to retain existing business and support internal stakeholders in the acquisition of new business through improved claims service.

You will be responsible for promoting and evolving the GCS claims proposition using your extensive professional expertise to provide customer support services and act as a role model, coaching and mentoring less experienced colleagues.

You will actively pursue opportunities to improve the efficiency of customer and administration processes and procedures to help GCS achieve its targets and the achievement of financial goals.

Duties & Responsibilities Support the development and delivery of the operating plan for the unit within overall department strategy and guidelines Manage relationships with internal and external business partners to find opportunities for service improvement to ensure commercial viability and customer satisfaction Assist with the development, execution and ongoing management of relationships with external suppliers, partners or contractors Ensure standards are communicated and implemented to maintain service levels and efficiencies and to meet targets Support projects aimed at system or process improvement at a local or national level to drive continuous improvement of service and engage others through Aviva Brand Values and standards Share learning and standard methodology to add to the overall efficiency of the team Actively develop own capability to improve individual and team performance Follow governance frameworks to ensure risk compliance May be required to lead on
the development, implementation and on- going management of market leading sourcing strategies and ensure regulatory compliance is maintained What skills and experience do you need? Ability to coach and guide less experienced members of own team and wider teams Good understanding of professional standards and codes Detailed understanding of a specific process or product area and ability to translate knowledge and experience into recommendations to make valuable contributions to the business, in line with Systems Thinking principles Experience of managing processes and procedures and maintaining efficient records for the benefit of the business Excellent customer engagement skills to influence key contacts in the business Familiarity with the relevant departmental and company-wide procedures, policies and guidelines Working knowledge of a range of standard computer software e.g. Microsoft Word, Excel and PowerPoint and the ability to utilise them to improve services What will
you get for this role? Salary of £45,000 to 55,000 depending on skills, experience and qualifications Generous defined contribution pension scheme Annual performance related bonus and pay review Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save scheme We care about the well-being of our employees How you feel at home, work and all aspects of your life are important to us. Our programme – 'Be Healthy', 'Be Mindful', 'Be Secure' and 'Be Awesome' supports your physical, mental, financial and social well-being. Here are just a few highlights: You'll be able to download Aviva Digital GP - a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button We offer all UK employees
subscriptions to Headspace for FREE We have subsidised 70% off the normal gym membership prices, meaning for a reduced monthly fee you will have access to a wide range of fitness venues. Additional Information One of Aviva's core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies. Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. As a disability confident employer we guarantee to interview anyone with
a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria' we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview scheme. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Hannah Mendez in the Resourcing team on 0121 234 7629 and .