Assistant to Customer Service Department Manager

£20,000 - £24,999
25 Jul 2019
31 Jul 2019
Contract Type
Full Time
This is an opportunity to join a publishing services bureau who:
  • Provide quality services to professional publishers and they do it really well!
  • Work with some of the UK's most well-known publishers
  • Have been alive and thriving for 35 years
  • Are renowned experts - high quality, high standards
  • Encourage and reward hard work whilst aiming for the best work/life balance for every member of their expanding team
  • Are Investors in People accredited - their people are everything - if you're successful, they're successful

As the Assistant to the Customer Service Department Manager, you will undertake a variety of duties in order to support the manager in the running of a busy customer service team.

  • Assisting the Customer Service Department Manager with daily tasks and special projects, as required
  • Acting as a main point of contact to the customer service team
  • Assisting with organising and distributing the customer service workload
  • Investigating and responding to complex queries raised by customers or internal departments
  • Reviewing daily integrity checks and reports
  • Setting up and maintaining email templates
  • Documenting and updating instructions on the internal intranet system
  • Being actively involved in reviewing internal processes
  • Liaison with clients on any queries as necessary
  • Liaison with Account Managers to ensure the smooth running of all client files

Who are you?
  • Excellent initiative, with the ability to troubleshoot problems whilst working under pressure
  • Thrive on working in a fast paced, highly professional environment
  • Ability to priortise and manage own workload
  • Strong analytical and organisational skills
  • A passion for learning and implementing working processes
  • Exceptional communication skills in both written and oral, with the ability to make things happen
  • A willingness to be flexible and carry out extra duties outside normal role
  • Due to our rural location own transport is necessary (car, bike, pony and trap, all modes accepted!)

  • Superb career development; with opportunities to progress within a growing company
  • A comfortable annual leave package incorporating a day of birthday leave
  • A wide range of benefits and discounts all beautifully packaged within a Perkbox subscription
  • Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)
  • Extensive training both now and in the future to encourage and facilitate professional growth
  • An attractive salary package based on experience and current skills


Monday to Friday, 9am - 5.30pm (40 hours per week) with 30 minutes for lunch (except during busy periods when flexible hours will be required)

Sounds interesting? Click the APPLY button now.

Candidates with previous experience and job titles including; Executive Assistant, Secretary, Office Administrator, Customer Service Administrator, Personal Assistant, Administrator, Admin Assistant, PA, may also be considered for this role.

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