Customer Relations Manager

Recruiter
NextGen Recruits
Location
South West England
Salary
£25,000 - £29,999
Posted
31 Jul 2019
Closes
03 Aug 2019
Ref
1198744360
Contract Type
Permanent
Hours
Full Time
This is a fantastic opportunity to join a rapidly growing cosmetics company which is preparing to launch in the UK! This role boasts exceptional potential for opportunity, progression and reward in line with the company's exciting growth strategy and offers exposure to their growing international operations. This is not an opportunity to miss!

You will be responsible for overseeing communications with our current & prospective accounts to meet & exceed expectations at every touch point whilst simultaneously working to achieve company goals. The role combines customer services, sales & marketing and business development to support the growth of the business.

Your key tasks and roles:
CUSTOMER SERVICES:
*Oversee the smooth running of the customer service experience through management
& delegation of our customer services co-Ordinator.
*Develop a strong partnership with all accounts through excellent service & relations
*Respond to request for materials, support and tools
BUSINESS DEVELOPMENT:
*Oversee qualification of all new enquiries & progress/delegate accordingly
*Work closely with business managers to support their efforts in securing new business
*Attend account & prospect events where needed to build relationships & business
ACCOUNT DEVELOPMENT:
*Oversee smooth implementation of staff benefits programme
*Work closely with training team to ensure smooth implementation of account incentives
*Implement ongoing health checks of key accounts to ensure customer delight

You must have at least 3 years solid experience within the SPA or Clinical sector in a similar role.

Our client is looking for someone who is passionate about beauty, SPA & advanced skincare with exceptional communications skills.

More information:
Location: Work from Home - Wiltshire based meetings
Hours: Monday to Friday 09:00-17:00
Salary: £26,000 - £34,000 depending on experience
Bonuses: Pension scheme, Health care, Perk scheme

Please apply to this role today to be considered and we will email you the full job specification!