Administration Assistant 12 Month FTC

20 Jul 2019
24 Jul 2019
Contract Type
Full Time
Who we are looking forPwC have an exciting opportunity for an Administration Assistant to join our team in Birmingham. As an Administration Specialist you will be responsible for providing professional administration support to Stakeholders across the business.

This role can be full time or part time, based on a minimum 0.6 FTE.
About the roleThe role will include a variety of responsibilities, as outlined below.Travel Management
Proactive itinerary planning including provision of suggestions on best options, key contact details and ensuring travel details are managed in diary

Maximising cost reduction opportunities through full travel policy compliance and challenging whether travel requests are essential

Provide regular progress updates on travel bookings
Diary/Meeting Support
Arranging meetings on request including catering, equipment, agenda preparation etc

Prompting and ensuring all meetings are cancelled if appropriate in plenty of time to release space

Provision of regular progress updates on meeting support

Influencing behavioural change in the use of virtual meeting and technical capabilities
Telephone support/call handling
Agree preferences for telephone support with each customer

Calls to be answered professionally and accurate messages to be transcribed and provided to customer

All external client calls to be noted and ensure follow up action has been taken to respond or escalate as appropriate, keeping client informed of any delays
New Senior Manager Welcome
Make proactive contact when new Stakeholders are allocated, understand preferences and contract for support provision (within our service charter)

Ad hoc administration

Provide support for unplanned/emergency absences

Act as point of contact for urgent queries during planned and pre-agreed absence cover

Provide support for customer, reporting/following up IT technical problems where required

Prepare, amend, format, scan, print documents and correspondence from original manuscripts - complying with brand and risk procedures - including letters of engagement, short PowerPoint presentations, minutes of meetings etc

Maintain preferences for stakeholders (to include key clients, alternates for client calls, vital, emergency contact details, dietary requirements etc as required) observing new GDPR regulation

Administration for ad hoc projects including looking at technical solutions to improve processes

Administrative support for client or internal events to include preparation of invitations, name badges etc

General support for each other within the team

RequirementsAdministration Assistants require
Exceptional customer relationship skills in order to establish a trusted and professional relationship very quickly with their customers - most of whom will be remote

Confidence and the ability to use own judgement in order to be able to prioritise, question, challenge, negotiate and influence behavioural change in customer base

Ability to quickly learn and adapt to new technology in a fast moving tech environment

Solution and tech focus with the ability to spot opportunities to add more value to customers within the overall customer charter

High degree of personal responsibility and ownership of the delivery of high quality work

The ability to work as part of a customer focussed team and establish strong relationships with others to ensure co-ordinated and seamless service.

Appropriate business knowledge in order to be able to respond to external client telephone calls professionally

Agile and open minded to new and exciting technology

If you are successfully shortlisted for this position, you will be asked to undertake a written assessment at interview.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

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We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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