Junior Technical Support Analyst

Trust In Soda
South East London
£20,000 - £24,999
20 Jul 2019
25 Jul 2019
Contract Type
Full Time
Trust in Soda are looking for an experienced Junior Technical Support Analyst to join an established online British newspaper, magazine and digital publisher.

This role is a balance between customer care and technical support. You are required to provide on rota second line technical support to internal employees using Digital applications, assisting them with issues and requests via phone, email, Google chat or remote-control access. Be able to prioritise a variable workload and know when to escalate an issue appropriately within the team or wider Digital team. To be able to communicate positively and effectively within the team and with the Digital community.

To be able to manage workload to deadline in order to meet business requirements. To work closely within the DAPS team to improve processes and by contributing and collaborating on the team Knowledge Base. Comprehensive training will be provided by the DAPS team to reach the required skill level.

Skills / Attributes Required
  • Basic level of technical knowledge of PC, mobile and web applications and a good understanding of internet operation and function.
  • A willingness and enthusiasm to develop technical skills given training
  • The ability to build and maintain positive customer relationships
  • A desire to achieve a high level of customer service
  • Effective communication skills including the ability to communicate positively via phone, email and chat
  • Excellent problem-solving skills and good lateral thinking skills
  • Be self-motivated in order to manage workload
  • To be able to work to deadline when under pressure in a busy environment
  • To work effectively as a member of the team and a desire to apply and achieve team goals
  • Flexibility and willingness to provide rota cover during business and out of office hours sometimes at short notice.

They are looking to pay up to £25k plus benefits

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