Order Desk Administrator

Pertemps Recruitment Partnership
£15,000 - £19,999
20 Jul 2019
25 Jul 2019
Contract Type
Full Time
My client is recruiting for an Order Desk Administrator based in the DE65 area. The successful candidate will have the role purpose to process customers' orders in a timely manner and therefore follow up order deliverables throughout the supply chain up to delivery keeping customers appraise of the order status. This is a permanent position working 37.5 hours per week, Monday-Friday 8:30-17:00.

This is a critical role within the business as our ability to create a positive customer experience, deal with enquiries efficiency, professionally and right first time, ensuring deliveries meet or surpass customer expectations.

Principle Accountability / Objectives:

•To establish & maintain excellent working relationships with all customers ensuring that priorities are set to the customer expectation and meet agreed deadlines.

•Check, reserve stock and, where necessary, advise the supply chain of shortages.

•Establish & maintain excellent working relationships with internal departments

ensuring a high level of communication via various channels

•Comply with company & local standards, procedures & protocols with specific responsibility for performance to key performance indicators.

•Represent the company in a professional manner at all times, both externally and internally.

•Support for Line Manager for other duties as and when required.

•To identify customer complaints and pass them to the relevant party. Keep customer appraised of progress and complaint status and outcome.

Job Content / Main tasks:

•Ensure that phone calls and customer enquiries are handled in a timely and professional manner according to the phone policy.

•To load process and follow all customer orders through to delivery, and to provide after sales care when required, ensure tasks are completed to the customer's satisfaction.

•Log customer repairs requests.

•To comply with standards, objectives, and processes set by your line manager, which may vary from time to time in accordance with company procedures.

•To ensure any member of staff can follow through any uncompleted tasks, orders, or projects, in your absence by keeping up to date relevant notes as described in the order process, which may vary from time to time in accordance with company procedures.

•Provide support for remote sales & support staff.

•Handle both incoming and outgoing post.

•Booking accommodation and car hire requirements.

•Assisting in the implementation of new systems and processes as part of the Team, and maintaining the company's contact data base ensuring that details are correct and current.

•To provide assistance in continuously maximising skill sets through regular training, and taking responsibility for this to ensure a continuous improvement to the team, and its customers.

Competency: Skills/Knowledge/Qualifications:

•Self-motivated with a positive outlook

•Willingness to follow internal processes at all times

•Good written skills and good communicator

•Ability to develop and maintain relationships

•Ability to take ownership of an issue and see thing through until the end

•"Whatever it takes" and "Can do" attitude with a pro-active and dynamic approach

•Customer focused

•Logical, problem solver

•Willingness to help others and work in a team

If you are interested in this role please do not hesitate to apply online or call and ask for Lucy!