Home-based Client Advisor (Business Developer)
We are now looking to recruit an additional home-based Client Advisor (Business Developer) to join our growing team and help to continue the company's success. This position will involve a mixture of new business sales and existing client support management - providing an interesting and varied opportunity. The basic salary is £21,000 per annum with an OTE of £25,000 (bonus payments are made on a quarterly basis).
This role requires a highly motivated, focused and ambitious individual to ensure that our Clients receive exemplary service at all times throughout their entire lifecycle. The successful candidate will have proven ability to handle high volume work levels whilst keeping a calm disposition and will be happy to learn and live with developing processes in a fast-growing environment.
This is a home-based role. As a home worker, you will need to be self-motivated, have the ability to avoid distractions, be tech-savvy and proactive.
You must live in a 1-hour commutable distance of Basingstoke, Hampshire.
Each member of the Viewber team is required to have a home office, with a modern computer with big, or double screens and access to software. Reliable and fast broadband, along with a telephone (mobile or fixed) is also a prerequisite.
Founded in September 2016, Viewber is the world's first property viewing, inspection, photography and 360* tour service that uses the sharing economy to make trusted members of the public available anywhere in the UK, 24 hours a day, seven days a week.
Main responsibilities include:
Onboarding new clients
You will pitch our services to assigned incoming leads generated through marketing, PR and advertising - undertaking a Discovery Meeting (using an online meeting tool), where needed, to ensure that bookings are made by new clients without error. You will be expected to successfully convert at least 50% of all leads assigned to you each month and to capture all information requested on our CRM system. At times, there may be a requirement to undertake cold prospecting.
All new clients will be kept in touch with every month for a period of three months (their on boarding period). After this period, the level of contact with the client will be directed by the Chief Executive Team. As part of on-going client management, you will help to forecast and track client metrics (which may involve producing end of month reports for key clients), identify opportunities to grow business with existing clients and help to resolve complaints.
All communications with potential, new and existing clients must be recorded on our CRM system and workflow management system as appropriate.
Hours of work
You will work 37.5 hours a week and more often than not, there is normally the opportunity for overtime.
- Self-starter, highly driven, with a positive attitude
- The ability to close new business
- Strong communication skills
- Confidence with IT
- The ability to solve problems
- A background within the property services suppliers industry would be advantageous
- The ability to handle pressure and meet deadlines
- The ability to prioritise and triage obligations
- Excellent time management and organisation
- The ability to work independently within a team environment
- Proven experience working from home
To apply for this position please submit your CV and include a covering letter, highlighting why you feel you would be a great fit for this role.