Customer Service Advisors (part-time)
Bristol-based, up to £20,000 per annum (pro rata), closing date 10th Sep 2019
If you think you'd be perfect for this role, we'd love to hear from you
Our commitment to you
We’re recruiting for part-time (and full-time) Customer Service Advisors to join our Bristol team. With excellent benefits such as flexible working, an unmatched maternity and paternity policy and dedicated career developments (not to mention discounts across all of AXA's products) this family-friendly role will change your work-life balance for the better!
At AXA, we rely on the talent, courage and resilience of our people to succeed. That’s why we are supportive, challenging and empowering. And that's why why we’re happy to talk about flexible working options and why we’re working on Leadership Development programmes, to develop the potential of our future leaders.
Our people are the life-force of our business. So we do everything we can to take care of them. We make sure everyone has the room to grow and feels inspired to develop and believe in themselves. And it shows - we’re proud to have been recognised as one of the Sunday Times Top 30 Best Big Companies to work for. By having a happy and engaged workforce we can strive together to be the best that we can be for our customers. We all have something to bring to the table and by recognising our differences, we can attract the best people and create a great place to work.
You'll work between the hours of 4pm-8pm Monday to Friday and will receive:
Full training and support to enable you to make a difference
A Development Framework which gives you clear career progression
Pay increases to reward you for your achievements
Once you're up to speed, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification , paid for & supported by AXA
We'll also provide you with:
An annual bonus, based on performance
23 days holiday (to start) – with the flex to buy up to 5 additional days
Private medical insurance (after a qualifying period), pension scheme and life insurance
Wide range of flexible benefit options
Up to 35% discount on AXA products and access to a wide range of retail discounts
What we offer
We wouldn’t be able to achieve anything without the hard work and dedication of our people. Which is why we offer a range of rewards and benefits to make sure they know how much we appreciate everything they do
People grow and develop best when they are trusted and empowered to believe in themselves. So you’ll find we lead with open doors and open minds. In fact, we try to be pretty open about everything. We focus on inspiring our people so that they, in turn, inspire each other. We offer our people the room to grow and encourage them to take responsibility for their own learning. And we’re flexible around personal commitments, because we believe in a healthy, stimulating work-life balance.
What you'll be doing
The work is very fast paced so you'll need to be resilient. But we'll invest in you from day one and you'll be working in a supportive and experienced team of around 10-12, taking an average of 25-30 calls a day. Our customers will be calling you when they need your advice and support most, so giving them the best experience possible will matter to you.
The job is telephone based and once you are fully experienced, there will be an opportunity to work on a wider variety of tasks.
Our Customer Service phone lines are open 8am-8pm Monday to Friday and 8am-1pm Saturdays but in this part-time position, we only expect you to work from 4pm to 8pm Monday to Friday.
You'll be talking to people who are going through health problems (from physio to cancer treatment) and advising them on their claim. Sometimes you’ll need to decline a customer request too. This means using judgement to take responsibility for gathering information and finding out answers, putting your customer’s interests at the heart of every decision you make.
You’ll demonstrate your strong communication skills through talking clearly and listening. You'll have great attention to detail, completing notes about your calls accurately and on time.
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
How we work
It’s not always easy to pick up the phone and ask for help, so when our customers call we try to put ourselves in their shoes. We’re always looking for people who treat others the way they’d like to be treated, who are able to listen, empathise and inspire trust. People who believe in themselves and take pride in delivering the best service possible.about company atmosphere and offer real examples from team members.
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