Customer Service Advisors (part-time)

Recruiter
AXA
Location
Bristol-based
Salary
up to £20,000 per annum (pro rata)
Posted
02 Aug 2019
Closes
11 Sep 2019
Ref
190006DF
Contract Type
Permanent
Hours
Part Time
What we offer

We wouldn’t be able to achieve anything without the hard work and dedication of our people. Which is why we offer a range of rewards and benefits to make sure they know how much we appreciate everything they do

People grow and develop best when they are trusted and empowered to believe in themselves. So you’ll find we lead with open doors and open minds. In fact, we try to be pretty open about everything. We focus on inspiring our people so that they, in turn, inspire each other. We offer our people the room to grow and encourage them to take responsibility for their own learning. And we’re flexible around personal commitments, because we believe in a healthy, stimulating work-life balance.

What you'll be doing

The work is very fast paced so you'll need to be resilient. But we'll invest in you from day one and you'll be working in a supportive and experienced team of around 10-12, taking an average of 25-30 calls a day. Our customers will be calling you when they need your advice and support most, so giving them the best experience possible will matter to you.

The job is telephone based and once you are fully experienced, there will be an opportunity to work on a wider variety of tasks.  

Our Customer Service phone lines are open 8am-8pm Monday to Friday and 8am-1pm Saturdays but in this part-time position, we only expect you to work from 4pm to 8pm Monday to Friday. 

Qualifications

You'll be talking to people who are going through health problems (from physio to cancer treatment) and advising them on their claim. Sometimes you’ll need to decline a customer request too. This means using judgement to take responsibility for gathering information and finding out answers, putting your customer’s interests at the heart of every decision you make.

You’ll demonstrate your strong communication skills through talking clearly and listening. You'll have great attention to detail, completing notes about your calls accurately and on time.  

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.