Retail Counter Manager

Dermalogica UK Ltd
Kingston Upon Thames
£20,000 - £24,999
01 Sep 2019
06 Sep 2019
Retail and Sales
Contract Type
Full Time
Retail Counter Manager

Bentalls Kingston

£25,000 base plus uncapped commission - OTE £25k + Bonus + £1000 Travel supplement + Excellent benefits

Dermalogica is one of the world's most respected successful skin care brands. We are all about innovation, commitment and excellence. We now have an exciting opportunity for a Retail Counter Manager to head up our dynamic team at Bentalls, Kingston. This role will be offered on a permanent full-time contract.

Our Retail Counter Managers are committed to supervising and supporting the daily operations within the location, whilst reporting into the Regional Manager and store management. With a strong emphasis on offering superb levels of customer service and representing the brand at all times, along with your team, you will offer professional treatments and expert skin care advice to customers.

The responsibilities of the Retail Counter Manager:
  • Perform all treatments, face mapping, Skin Solver and skin bar procedures regularly.
  • Consistently achieve above average retail sales figures by performing an effective Face Mappin and Skin Solver procedure at skin bar and lead by example to drive and motivate your team.
  • Supervises the location staff to ensure your team are punctual, achieving daily concept targets and resolving daily staff challenges.
  • Complete daily operating procedures as required; - opening and closing procedures, operate the till, confident with all stock procedures, retail products confidently, keep retail shelves stocked.
  • Create and work to monthly plans to grow and develop your business and team.
  • Drive the occupancy of your treatment room business and increase treatment revenue.
  • Lead and carryout daily activity such as traffic stopping/store walking and on counter events with your team to create theatre and fun on counter.
  • Oversee staff rota, accommodate annual leave and manage sickness.
  • Conduct Mentoring sessions with individual staff members on a regular basis and ensure each staff member is progressing and developing within their role

Our ideal Retail Counter Manager will have the following:
  • A minimum recognised beauty therapy qualification (NVQ level 3 or 2 equivalent) to include electrical modalities
  • Previous experience of managing a team
  • Be extremely extrovert, creative and self-motivated
  • Be able to work flexible hours including evenings & weekends
  • Have a passion for retailing
  • Have a positive and up beat attitude with a real 'lead from the front' mentality
  • Love communicating and socialising with a wide range of visitors
  • Ability to deal with people at all levels confidently and professionally

We will provide training of the highest level at our fabulous Training School, a generous remuneration package including commission, a free monthly product allocation, private healthcare and pension contribution, as well as 20 days paid holiday.

To apply for the role of Retail Counter Manager please submit your CV via the APPLY button.

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