Account Manager Support Representative

Quality Personnel
Milton Keynes
£20,000 - £24,999
20 Aug 2019
22 Aug 2019
Retail and Sales
Contract Type
Full Time
Account Manager Support Representative

Are you customer focused and have B2B and B2C experience, Have good attention to detail and administrative skills and want to work in a supportive role? If yes then the Account Representative role below could be for you.

Job Summary:

The role is to support the Account Managers and publishers to ensure timely set-up of titles, and advise on other services to achieve sales growth targets.

Essential Duties:

• Ensure the timely integration of new content ingestion.
• Deal with all publisher queries efficiently and accurately on the phone, email and instant message.
• Deal with calls, using empathy and active listening skills to ensure issues are dealt with to a satisfactory resolution.
• Use of an email management, ticketing system to prioritise and respond to customer queries in a timely manner.
• Maintain up to date and accurate knowledge on the full range of services, to be able to advise publishers appropriately.
• Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
• Implementation of targeted promotions, aimed at generating additional content ingestion and/or drive volume.
• Liaison with internal teams, both in the UK and US, as necessary, to meet the needs of publisher.
• Supporting the drive for sales growth via effective execution of existing orders and advising clients appropriately about the company's range of products and services.
• Attending publisher and author events as appropriate and client training on systems where appropriate.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.
• To report any accidents, potential hazards to your Line Manager immediately.
• May be required to accompany Account Managers to publisher meetings.
• Any other duties as required in line by managers from time to time, and commensurate with role and responsibilities.

Knowledge, Skills, and Abilities:

• Customer-centric approach.
• Appropriate telephone etiquette.
• Attention to detail.
• Good administrative skills, able to prioritise workload and work on own initiative.
• IT literate.
• Good levels of literacy and numeracy.
• Problem-solving and solutions-focused.
• Positive and constructive approach to working with others.
• Flexibility is critical - must be able to adapt to frequent change
• Experience of B2B and B2C client support.
• Proven experience of working in a fast-paced, changing environment.
• Ability to work flexible hours.
• Standard office environment and mainly sedentary work.
• Ability to travel if required.

To apply please email your CV in Word format.
If you do not hear back from us within 1 week, we're sorry you have not been successful this time. Please don't let this stop you applying for other roles you may be suitable for. Quality Personnel based in Milton Keynes, Buckinghamshire are an equal opportunities Employer acting as an Employee Agency and Business.
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Good luck.

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