Support and Operations Manager

Recruiter
Your World Healthcare
Location
Central London
Salary
£50,000 - £59,999
Posted
30 Aug 2019
Closes
06 Sep 2019
Ref
1231081794
Contract Type
Permanent
Hours
Full Time
Job Title: Support and Operations Manager

Sector: Healthcare

Location: West London/London

Job Type: Permanent

Start Date: Mid-Late September 2019 - October 2019

Salary: £50,000 - £70,000 depending on skill and experience

Key Responsibilities:
  • Engagement with customers to assist with the planning and implementation of practical processes and procedures necessary for the initiation and smooth running of the service.
  • Operational involvement with key partners to facilitate service delivery
  • Manage complaints and incidents and liaise with QA to ensure success for each patient
  • Stakeholder management
  • Investigation of incidents and deviations
  • Input into service improvement and quality assurance activities
  • Account management for clinical staff
  • Line Managing contact centre staff

Key Challenges in the role:
  • Managing patients and clinical liaison remotely
  • Assisting with the launch of new services
  • Liaising with practice staff to resolve any service issues or problems relating to patient care
  • Refining the Operational process
  • Track performance measures and SLAs for the service
  • Act as Voice of Customer back to the business

Skills and Qualifications:
  • Attention to detail and excellent planning and organisational skills
  • A 'Doer'
  • Stakeholder management
  • Adaptable and flexibility in evolving environment
  • Problem Solver
  • Forward thinking
  • Strong written and verbal communication skills
  • Self-starter who also thrives in a team
  • Graduate or Equivalent Experience

Essential Experience:
  • At least 3 year's experience working in a managerial, operational or contact centre management role

Desirable Experience:
  • Experience working in healthcare, particularly in managing a large GP practice.
  • Experience working in a start-up environment
  • Project Management qualification (Prince 2)

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