Cafe & Tourist ReceptionManager

Clifton Observatory
18 Aug 2019
21 Aug 2019
Contract Type
Full Time
We have an exciting opportunity for an experienced Café & Reception Manager to join the Clifton Observatory team, working in our newly launched glass caféand managing our busy tourist reception. We are looking to recruit an organised, confident and cheerful experienced candidate to assist running the on-site day to day operations whilst providing a high level of service within a busy environment.

An applicant must be available to work flexible hours including weekends and some evenings.

Key duties will include:

-Ensuring high levels of customer service across all divisions of the business. Welcoming visitors, dealing with on-site enquiries and ensuring an enjoyable experience for all visitors.

- Maintaining a pleasant environment for guests at all times

- Managing a team of café & reception staff, organising and coordinating rotas to ensure all areas are well manned at all times

- Daily cashing up for tourist area and café, managing of float and operating till system

- Staff training for any new additions to the team

- Managing venue fire safety - involves training staff on fire procedures, carrying out internal fire, lighting and alarm checks and recording

- Managing venue records and checks

-Taking and delivering customer orders within the café and visitors to tourist area.

-Opening and closing down the Clifton Observatory 360 Café. Ensuring all staff have completed daily checks and areas are set up correctly.

-Food and beverage preparation

-Serving of alcohol and complying with ID checks

-Ensuring health & safety and hygiene guidelines are adhered to at all times

-Maintaining café records and check-lists

-Assisting with stock rotation, replenishment and deliveries

-Complying with all food and beverage regulations

- Cleaning of café area daily and tourism areas as required.

- Coordinating with General Manager on venue maintenance

- Supporting the Events Operations Manager during weddings, parties and Clifton Observatory events

The ideal candidate will be compatible with:

- Managing a team

- Cash handling

- Providing a high-quality level of service

- Barista training

- Working on your own

- Happy to work in an environment with high volume of steep steps as this is essential to access cave & tower.

- First aid

Other requirements include:

- Excellent communication skills

- Friendly and outgoing personality

- Flexibility with working hours

- Reliable and a team player

- Experience in the hospitality environment