Community Connector (High Intensity User)

Recruiter
BRITISH RED CROSS 11
Location
Manchester
Posted
28 Aug 2019
Closes
02 Sep 2019
Ref
1231196757
Contract Type
Permanent
Hours
Part Time
HIU Community Connector (High Intensity User)
Location: Home Based (requires spending time working in Manchester community)
Contract type: Fixed Term until 30th of September 2020
Hours per week: 30 (Monday to Friday)
Salary: £16,935 + £430 homeworker allowance per annum

National level data from NHS England highlights the extent of the HIU challenge. Around 5,000 people attend major A&E units more than 20 times each year, which shows that some of our most vulnerable people in our society may require some additional support to avoid frequent, unscheduled care admissions.

We've got an opportunity...
If you are a highly motivated individual who can focus on people in crisis, this opportunity might be for you! We are looking for a HIU Community Connector to join our High Intensity User project.

Through direct contact with HIUs you will work to appropriately reduce the number of emergency and urgent care interactions by focussing on addressing social issues and helping service users to gain confidence and reconnect to their community.

Working alongside HIU Leads and Volunteer Community Connectors you will provide short-term practical help, positive encouragement and emotional support tailored to individual needs and available to all sections of the community within the criteria of the service. You will be responsible for developing effective working relationships with all partners, stakeholders and local organisations to create social networks and local activities that can be sustained by the community in the longer-term.

Say hello to the team...
Our services help to prevent people from reaching crisis point; reducing admissions to hospitals and the need for residential and nursing care.

We are committed to delivering a person-centred service and enabling service users to achieve their personal outcomes. These may include enhanced quality of life, increased confidence and independence, and an improved sense of choice and control.

We also focus on improving personal dignity, feelings of safety and improved recovery after trauma or illness through services such as Support at Home and Transport Support.


About you...
To be successful in this position you must have the following skills and experience:

* Excellent interpersonal and communication skills
* Ability to communicate with health and social care professionals
* Educated to GCSE level (or equivalent by experience)
* IT literate
* Knowledge of people management
* Experience of finding information through the internet and other sources
* Experience of working with people with complex needs

Due to the specific requirements of this role, there is a need to visit various locations, some of which are remote with no access to public transport, therefore you must have access to a vehicle which you are willing and able to use in conjunction with your duties, or be eligible for transportation via the Access to Work Scheme'

Closing date for application is 23.59 on the 1st September 2019 with interviews to follow.

Should you have any questions on this role please email us at or call us on 0300 004 0554 quoting reference REQ0000026LW

We offer a wide range of staff benefits, these include:
* 36 days holiday (including Bank Holidays)
* Option to buy an extra 5 days annual leave
* Up to 6% contributory pension
* Flexible working policy

A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

Connecting human kindness with human crisis