Leasehold Services Officer

£25,000 - £29,999
18 Aug 2019
24 Aug 2019
Contract Type
Part Time
Part time, 18 hours per week

Our Leasehold & Right to Buy Services (LRTBS) is changing to enable the team to fully meet evolving customer needs including the delivery of 1,800 new leasehold homes across the borough. This is an exciting and challenging time for the team to extend its knowledge and skills and provide customers with an excellent service. It is also an ideal time for you to join us.

We are looking for well organised officers with good attention to detail to help the team to effectively deal with a range of customer enquiries. With housing in London under extreme pressure, maximising our income is an important way of improving services.

Your excellent administrative and IT skills will enable you to provide the team with comprehensive support including, making payment arrangements, replying to customer correspondence and ensuring the accurate and timely update of accounts.

Your excellent organisational skills will help the team maximise income through the effective recovery of service charges, major works, reserve fund contributions and rent.

You will ideally have experience of working in income recovery, knowledge of relevant housing legislation and experience of income accounting and debt recovery.

We need people with strong customer services and prioritisation skills to provide an excellent service to London Borough of Hackney's leaseholders, shared owners and freeholders across the borough. To thrive in this role you will need a flexible approach and be able to work well under pressure.

Hackney is one of the UK's highest performing local authorities, serving one of London's best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.

If the opportunity of working here excites you, please apply.

When applying for this role, there will be competency based questions within the application form to complete. Please ensure these questions are completed. A supporting statement is not required.

Closing date: 22 August 2019

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.