Head of Customer Service

Hays Specialist Recruitment Limited
£60,000 - £69,999
16 Aug 2019
20 Aug 2019
Retail and Sales
Contract Type
Full Time
Head of Customer Service - Hamilton - 60-80k - Services Organisation

Your new company
A private sector organisation based in Hamilton specialising in selling utilities services. Due to market growth, a permanent Head of Customer Service is needed for the UK business. This is an exciting opportunity for the business with this newly created role.

Your new role

You will manage the delivery of KPIs which include customer effort, effective issue resolution and the generation of sales leads (in support of the Operations strategy of making it easy, personal and resolved for customers) You will be responsible for the development and implementation of an effective customer service operating model to meet the organisations ambitions. You are responsible to support the Operations Support Director in delivering an effective proactive and self service proposition for Customer Service. You will develop leaders and managers who are committed to growing others within the company to drive up performance. You will be managing circa 220 people.

What you'll need to succeed
Your experience in a similar role will lead to your success. You will have held a senior operations role in customer operations in a complex and growing business, ideally within a contact centre environment. You will be able to demonstrate the ability to manage day to day delivery of service whilst landing effective longer term changes to evolve the department. You will have the ability to lead and motivate teams of senior people to deliver excellent results. You will have the ability to lead and deliver through others and manage remote teams. You will have Managed multiple complex and interlinked operational functions

What you'll get in return
You'll be offered a salary of £60-80k, You'll enjoy a exciting and creative environment with modern tools and technology to get your job done and a team of hardworking, ambitious, like-minded individuals supporting you.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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