Clinical Admin Assistant Part Time- St Ives, Cambridgeshire

HCA Healthcare
29 Aug 2019
02 Sep 2019
Contract Type
Full Time
This is an opportunity to join Backlogs - an exciting growing business within HCA Labs that provides diagnostic services to NHS organisations. Backlogs was founded in St Ives, Cambridgeshire in 2005 as a provider of remote pathology reporting service to NHS Trusts. Backlogs continues to grow to meet the client's needs, and pride itself on its can-do attitude.

Currently we are expanding the team and looking to recruit to help manage our development and join our friendly office environment in St. Ives, Cambridge.

Our parent company, HCA Laboratories has over 35 years' experience in providing first-class pathology service for hospitals, clinics, and GP's. As part of the team you will have access to all of HCA's fantastic benefits. On top of this we're very keen to promote from within our team and with a very clear structure, there's a lot of scope to develop your career and learn new skills.

Job Description

The Clinical Admin Assistant will carry out general administration activities to support the company to deliver a high quality service, working closely with the administration team, clients and clinicians. They will ensure that slides are processed and reports delivered within the agreed timescales.

Hours: 30 hours/ week (Monday - Friday)

Salary: £18,500 pro rata

Please note, this role is based in St Ives, Cambridgeshire

Duties & Responsibilities
  • Liaise over the phone, email or in-person with clinicians, pathologists, clients and staff to deal with their enquiries and resolve issues
  • Answer telephone enquiries, referring where appropriate
  • Update and maintain information for the running of department/unit, including trackers and databases. Deal with records / client accounts
  • Working with the Backlogs administration team to chase invoices and payments
  • Receive request forms and slides, and upload and update case records accordingly, including entering medical information onto the computer system
  • Ensure efficient turnaround of all cases including identifying, preparing, packaging and despatching samples
  • Other general office duties, and responding to issues as they arise

Skills & Experience
  • Experience admin experience is essential
  • Previous experience in a healthcare environment is desirable
  • Excellent communication skills
  • Computer literate

About The Individual

At HCA UK we recognise and value everyone as unique and individual; treat people with kindness and compassion; act with absolute honesty, integrity, and fairness and trust and treat one another as valued members of the HCA UK family. As someone looking to join our family, you will demonstrate these key values.

You will also actively participate as a member of a team to move the team towards completion of tasks, goals, and objectives; demonstrate leadership and influence others to be the best they can be and inspire our colleagues and patients; and deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.

If you wish to find out more about this opportunity, please apply for this role and a member of the team will be in contact shortly.