Administrator (Scheduling / Planning)

£20800 per annum
20 Aug 2019
01 Sep 2019
Candidate Services
Contract Type
Full Time
Administrator (Scheduling / Planning) 

We provide homes for people who need them and services to help our customers lead better lives. 

We own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. 

This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. 

And we have a distinct way of doing all this. Everything we do is for our customers. We think positively, we try to say ‘yes’ more often, we work collaboratively, we try to overcome any barriers placed in our way, we encourage innovation and, in simple terms, get things done. This is called The Acis Way. 

Want to know more about The Acis Way? Visit our website or check out our LinkedIn page. 

Position: Scheduling Administrator 
Location: Gainsborough, Lincolnshire 
Job type: Full Time, Permanent (Flexible working considered) 
Hours: 37 hours per week, 7am and 7pm Monday - Friday. Most people are here from 8:30am to 5pm (4:30pm on a Friday). Your role may also include ‘on call’ elements. 
Salary: £20,800 per annum 
Benefits: 25 days annual leave, rising to 30 days (1 per full year of service) after five years, plus public holidays, Company pension matched up to 8% Flexible working, Cash allowance for essential car users 

Closing date for applications: 1st September, 2019 
Interviews are scheduled for: Wednesday 4 and Thursday 5 September 2019 

About the role: 

Your role is all about being customer focused, ensuring all reported repairs are appointed in a timely and appropriate manner, being a team player and following our principles. The more you put in, the more you get out. 


- Delivering a fit for purpose scheduling process, ensuring that customer and business needs are met and the people resource is used efficiently 
- Providing assistance and support to stakeholders 
- Ensure jobs are allocated and deployed via the scheduling system in an efficient manner 
- Being responsible for workload planning using automated and manual systems 
- Administering previously completed works, including entering data into systems 
- Responding to multi-channel enquiries, using job notes and logging actions into the job management system 
- Making changes to engineer diaries to reflect alteration in needs and availabilities 
- Taking ownership when prioritising work, taking into account business and customer needs that may fall outside of the normal workflow 
- Sensitively handling personal and confidential information 
- Take responsibility for resolving customer queries and updating relevant systems using the customer relationship manager system or over the phone 
- Ensuring cyclical servicing works are carried out within strict protocols 
- Ensuring engineers are made aware of any parts or equipment they may need to carry out their tasks 
- Communicating with customers to keep them updated 
- Liaising with contractors including asking for quotes, allocating work and passing all appropriate information. 
- Raising purchase orders for engineers and contractors 

About you: 

- The ability to understand and implement a successful process of methodical working (experience in scheduling or planning advantageous) 
- Experience of using various Microsoft programmes, particularly Excel and Outlook 
- The ability to communicate effectively across all work streams using a variety of communication methods 
- Being able to work as part of a team or on your own to achieve the required outcome 
- Must be able to work in a pressured and fast paced environment and prioritise effectively using logical thinking 
- A proactive forward-thinking approach 
- Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives 

Desirable skills: 

- Use of Orchard and Kirona DRS scheduling systems. 
- Experience of dealing with customers either face to face or over the phone. 
- Ability to negotiate with customers and engineers to achieve the business needs. 
- You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience. 

We may close this vacancy earlier than the stated closing date if the volume of applicants is high. 

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate. 

Acis operates a preferred recruitment agency list. We do not accept speculative applications. 

You may have experience of the following: Scheduling Administrator, Planning Officer, Planning Assistant, Scheduler, Resource Scheduler, Planning Administrator, Administrator, Admin Assistant, Repairs, etc. 

Ref: 88601