Customer Success Manager (London FinTech with Stock Options)

Tower Bridge
20 Aug 2019
15 Sep 2019
Contract Type
Full Time
Customer Success Manager (London FinTech)

About Expend

We're a fast-growing London-based FinTech startup (Top 100 Britain's Fastest-Growing Businesses).

Our product simplifies the painful business expenses process with a unique software platform and smart company card. We save companies time, hassle and money, which provides them with a new level of expense automation and efficient control over budgets and employee spending.

We are working in a huge sector mainly dominated by big businesses using outdated approaches. The opportunity to grow Expend and drive change in this space is huge.

We're an ambitious team and have set ourselves a number of goals, but our first challenge is to revolutionise business expenses.

The Role

We are looking for multi-talented individuals to undertake the customer support and account management role, to improve our company operations. Joining our team in our office in Finsbury Square. You will be using your knowledge to help support the operational side of Expend.

The role encompasses the following:

Supporting customers via live chat (and sometimes phone), passing issues to appropriate team members, handling "soft" sales enquiries and passing to the appropriate team members, setting up demos with our sales team and corresponding with our customers (Account Management). You will be working alongside and reporting to your manager.

We're a growing company who need someone who is a fast learner, can juggle multiple tasks and is obsessively organised.

This candidate must have excellent written and communication skills, be highly punctual and be comfortable representing the company in a professional manner.

There will be opportunities to perform other suitable work dependent on skills (we actively promote employees to broaden their skill set).

Role Responsibilities:
  • Responsible for project timings, meetings, scope.
  • Staff Management and Analysis
  • Excellent communication skills in both verbal and written.
  • Can do attitude, excellent punctuality and strong worth ethic.
  • Ability to multitask and priories tasks according to deadlines
  • Ability to carry out various ad-hoc duties.

The Role Requires:
  • Excellent communication and written skills
  • Excellent attention to detail
  • Someone who is not phased working in a startup environment where they may be tasked with something completely new (job diversity!)
  • Someone who can take ownership of tasks but still work well within a group
  • A fast learner
  • Ability to handle multiple tasks and prioritise objectives
  • Someone who can work to deadlines
  • Someone who is energetic and highly motivated
  • Highly punctual and polite
  • Confidence, self-awareness and a desire to improve your skills

And most importantly: a passion for helping to create products that people love to use!

The "Ideal" Candidate will have:
  • English Degree or related field, or equivalent training, fellowship, or work experience.
  • Experience with Hubspot and Intercom messenger.

Additional Information:

Given the fast pace of a growing technology company. You will be expected to carry out various ad-hoc duties as the company requires.

This is an opportunity to be part of a talented and ambitious team, offering both a fulfilling role and potential for strong rewards as the company grows. We're a friendly company, and we aim to create an enjoyable work environment, with work that is challenging but rewarding.

Alongside a competitive salary, your package will include company stock options.

If you think you would be a valuable addition to our team and wish to explore this opportunity, we look forward to hearing from you.

Please send your CV and covering letter.

No remote workers. Proficiency in English and a right to work in the UK essential.