Office Administrator

Red Door Recruitment Limited
£15,000 - £19,999
01 Sep 2019
05 Sep 2019
Contract Type
Full Time
We are looking for a bright and enthusiastic candidate to join an interesting and innovative travel-based company based in Redbourn.

This role plays a key part in the company of 13, assisting with varied requirements to ensure the business runs smoothly. The position offers a great mix of accounts, administration and customer service focused responsibilities, so they're looking for someone who loves variety and is comfortable in prioritising and no day ever being the same!

This is a great opportunity to join a friendly and inclusive team environment with opportunity to learn and develop further. Full training will be given in exchange for your interest and enthusiasm.

Key responsibilities:

  • Liaising with hotel accounting, sales and reservation offices
  • Liaising with direct clients, tour operators and travel agents throughout Europe & Asia
  • Answering incoming calls
  • Taking credit card payments
  • Dealing with rate queries and underpayments
  • Working on Xero and reconciling for month end
  • Invoicing hotels and operators
  • Paying hotels and suppliers when required
  • Chasing tour operators for payment of bookings due
  • Logging payments received on internal system
  • Banking and petty cash
  • Budgets

  • Managing utility bills and renewals
  • Stationery orders
  • Assisting with reservations to cover any team absences

  • Assisting with testing the online system
  • Reporting any system bugs and investigating with a proactive approach
  • Sending and documenting any communications internally and externally to advise of any updates/issues
  • Customer service requirements, including responding to raised tickets remotely when required
  • Liaising with developer

What the employer is looking for:
  • Upbeat and confident personality with great motivation to learn!
  • Experience within accounts or administration and customer service focused positions
  • Confident in all Microsoft programs including Excel, Word, Outlook
  • Experience with accounting software is preferable
  • Great organisational skills and ability to prioritise
  • Excellent telephone manner
  • Ability to stay calm when dealing with difficult situations
  • Ability to work as a team and also independently
  • Ability to pick up procedures quickly

What's in it for you?
  • Salary up to £21k
  • Welcoming, friendly and social team - a happy place to work!

Hours: Monday to Friday, 9am - 5:30pm

Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.