Assistant Manager, Operations

Cambridge, UK
£32,000 - £45,000
24 Aug 2019
09 Sep 2019
Contract Type
Job Title: Assistant Manager, Compliance

Contract: Full-time, Permanent

Salary: £32,000 - £45,000

Location: Cambridge

What it's about

Cambridge Assessment International Education (Cambridge International) delivers assessments to schools and learners worldwide. We operate in 160+ countries and every year hundreds of thousands of candidates take our assessments. Part of the Operations Division, the Compliance Group are responsible for the development and delivery of processes and activities that safeguard the security, integrity, accessibility, fairness and reputation of Cambridge International assessments.

The main areas of work for the Compliance Group include the processing of access arrangements and special considerations, management of exam security issues and inspections, and the investigation and resolution of suspected exam malpractice.

Due to internal promotion we are seeking an Assistant Manager to join our team of great colleagues. We are a dedicated and motivated team, committed to getting it right and delivering the right results for our candidates and schools worldwide on time, first time, every time.

What you'd be doing

In a nutshell, you will be responsible for the delivery, performance and development of processes that fall under your remit - and for the leadership, development, and support of the people delivering them. You'll work closely with your teams to ensure high standards of quality and consistency are met.

Key accountabilities:
  • The leadership and management of teams of staff within Compliance.
  • The delivery of core processes which are cyclically linked to each exam series.
  • Evaluating evidence, establishing facts and making informed decisions on cases with reference to our regulations. Our work is often complex and a great deal of careful thought is required.
  • Capture and analysis of data to produce recommendations and inform process improvement.
  • Championing a culture of continuous improvement in our effectiveness and efficiency; ensuring delivery of exam processes consistently and accurately to challenging deadlines.
  • Leading and managing our Safeguarding of Children and Vulnerable Adults process.

What we're looking for

We operate in a complex and regulated environment. The processes that the Compliance Group deliver impact directly upon the results candidates receive. To meet these challenges our best assets are our people. Our new team member will:

  • Be a great colleague, able to get the best out of themselves and their staff
  • Demonstrate tenacity and self-motivation
  • Be a creative problem solver and a confident decision maker
  • Have excellent analytical and evidence based decision making abilities
  • Be able to communicate ideas and complex information precisely
  • Be adaptable and flexible to a varying workload and to successfully meet deadlines.


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

Who we are

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world's best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners' potential.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 08/09/2019 and interviews will be held on 20/09/2019.

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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