Operations Manager

Cambridge, UK
£41,328 - £52,600
07 Sep 2019
23 Sep 2019
Contract Type
Job title: Operations Group Manager

Contract: Full-time, Fixed term

Salary: £41,328 - £52,600

Location: Cambridge

Can you lead others to deliver a right first time, on time service to our learners?

Here at Cambridge Assessment International Education, the Operations division is responsible for the delivery of over 2 million qualification results a year. We are looking for an action-orientated Manager who is operationally focussed and collaborative. Your innovative mindset, enthusiasm and natural curiosity will be key to inspiring others to deliver accurate and timely outcomes for our customers around the world. Working collaboratively with the other Operations Group Managers, you will have a number of direct reports and responsibility for multiple teams. This is an exciting opportunity for someone who enjoys working in a busy and challenging environment is comfortable initiating action, providing direction and taking responsibility for your own work and that of the team.

You will be able to maintain calm in pressured environments, remaining methodical and thorough even when time is limited. You will have a positive approach to change with the ability to encourage new ideas and approaches that help us to continuously improve everything we deliver.

What you will be doing

You will have day-to-day responsibility for multiple teams working together to deliver the right grades to candidates, first time, on time and every time. You will have a direct impact on the timely and secure delivery of all materials and services needed for Cambridge Assessment International examinations, taken in over 160 countries. You will have contact with Cambridge Schools, International Associates such as the British Council and Ministries around the world, dealing with exams taking place throughout the year as well as managing customers' enquiries and other services.

You will be able to build understanding and trust amongst a wide range of stakeholders both internally and externally, whilst taking into full consideration the wider picture and potential impacts. There is a need for careful and methodical orchestration to balance competing pressures including scope, scale, accuracy, time, resources and potential risk, against operational needs and necessities. You will develop your direct reports to realise their full potential and create opportunities for the team to review each series and drive forward change designed to improve the efficiency, quality and security of our business.

What we are looking for

With a diverse operational background, you will have a proven track record in a management position demonstrating successful team leadership. You will have experience of working in a challenging and busy environment with a common sense approach able to analyse and understand complex processes, with a constant focus on improvement and innovation.

We are also looking for the following skills and experience:
  • A record of accomplishment in an operational management position demonstrating responsibility, accountability, innovation, successful team leadership and development, and customer interfacing at a senior level.
  • Experience of developing staff to help realise their ability to analyse and understand complex processes, with a focus on improvement and innovation.
  • Familiar with design and development of processes.
  • Tact and diplomacy - the ability to be firm to negotiate effective outcomes when appropriate whilst remaining sensitive to customer needs and cultural sensitivity.
  • Financially and commercially aware.

Who are we

Cambridge Assessment International Education prepares school students for life, helping them develop an informed curiosity and a lasting passion for learning. We are part of Cambridge Assessment, a department of the University of Cambridge. Our international qualifications are recognised by the world's best universities and employers, giving students a wide range of options in their education and career. As a not-for-profit organisation, we devote our resources to delivering high-quality educational programmes that can unlock learners' potential. This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches leads to innovation and creates an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 22/09/2019 and interviews will be held week commencing 30 th September 2019.

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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