Collections Oversight Analyst

Hays Specialist Recruitment Limited
Glasgow City Centre
£20,000 - £24,999
29 Sep 2019
02 Oct 2019
Contract Type
Full Time
Customer Service

Your new company

This growing company within Glasgow is currently in a period of huge growth. They are based in a large, modern office in Glasgow and have an excellent culture.

Your new role

Duties of the role will include but not be restricted to:

-Listening to calls from collections advisors (both live and recorded) and coach based on observations
-Give feedback to Team Leaders on what areas more coaching is needed
-Review written dialogue (letters and emails) from advisors
-Keep up to date with all aspects of collections regarding compliance, GDPR, legislation

What you'll need to succeed

To be considered for the role it is imperative that you have experience of listening to calls and checking quality against various things such as compliance, security and tone. Experience in collections would be a benefit as you will be starting up this area of the division.

What you'll get in return

-The opportunity to create a new department within an excellent business
-The chance to develop people
-An excellent salary
-Good holidays
-Flexible hours
-Free onsite parking as well as excellent transport links

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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