Implementation Associate

£30,000 - £39,999
23 Aug 2019
19 Sep 2019
Contract Type
Full Time
Implementation Associate

Do you want to join an exciting start-up in the IoT health space? Do you like supporting devices, software, and apps? Do you dream about real-world experience supporting large-scale applications connecting people and devices together using a variety of technologies? Are you motivated by working in a fast-paced dynamic environment? We're looking for an Implementation Associate to join our team.

Salary £30K - £35K

Location: London offices & travel throughout UK during implementations

The Role:
  • Install devices, test connectivity, and ensure customer satisfied with set up
  • Manage implementation work daily, working alongside the Programme Director
  • Engage with wider stakeholders when delivering projects/ pilots
  • Attend project based meetings and provide progress reports
  • Providing technical support to the delivery of the project and liaison with customers directly
  • Work with Programme Director to facilitate end user, champion and MySense product training
  • Assess and accredit MySense installers through ongoing training programmes
  • Deliver regular classroom and remote training to customers during project roll out
  • Attend follow up visits post project roll out
  • Deliver informative presentations, training reports and project support materials as required
  • Support the Service Desk team develop the 'Centre of Excellence' by providing Training, Implementation and technical support

Key Responsibilities:
  • Ensure daily installation is delivered on time
  • Prepare MySense devices and quality check all devices are ready to be installed
  • Travel to customer sites and conduct site surveys
  • Complete site survey reports
  • Install and test devices
  • Provide support to customers in their delivery of any project
  • Maintain and update systems for installation record, field services support and presentation to support evaluation and assessment of the projects
  • Present data at relevant meetings
  • Provide and or facilitate ongoing evaluation of projects as appropriate.
  • Organise and facilitate training for customer teams involved in projects/ pilots as appropriate
  • Work alongside the Service Desk team to manage the development of the 'Centre of Excellence'
  • Delivery training to end customers, champion users and internal staff on product
  • Maintain and update training content and material as required

Culture and Personality:
  • Willing to work hard but also have fun
  • Good sense of humour
  • Entrepreneurial spirit
  • Innovative and open-minded
  • Tenacious problem-solver
  • Proactive self-starter
  • Able to work as part of a wider team
  • An appetite for learning
  • A passion for technology of all types
  • An interest in health and wellbeing
  • Enjoys a social office atmosphere
  • An appetite to achieve great things and to help many vulnerable people remain independent in their own homes​

  • 30 days holiday + your birthday + Public Holidays
  • Fruits, Coffee, Tea and breakfast all are in office
  • Remote working possible
  • Private Health Insurance
  • Pension scheme
  • Office dog (hypoallergenic)
  • Relaxed start-up environment - your input matters
  • Company laptop

About MySense

MySense is a wellbeing analytics platform built on compassion, by people who understand what it's like to care for a loved one. But we're also a team of dedicated (self-proclaimed) nerds, tech is what we know and love. So, we have combined these two drives and created a product we can be proud of.

The idea is that peace of mind about a loved one's wellbeing should be at people's fingertips no matter who or where they are. To do this, we created a wearable device and 11 sensors that can be placed around someone's home. Each sensor picks up information about a key activity. This means looking at drinking and eating habits, toilet usage, sleep patterns and heart rate (approximately 5,000 data points). These sensors collect data that our AI then analyses for any patterns of decline in wellbeing. When we start to notice that something isn't looking ideal, we send caregivers notifications so they can address problems before they escalate.

Check us out:

​We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.