Customer Services Co-ordinator

Location
Cambridge, UK
Salary
£19,600 - £24,500
Posted
13 Sep 2019
Closes
23 Sep 2019
Ref
555615701
Contract Type
Permanent
Hours
Flexible
Customer Services Co-ordinator

Contract: Permanent

Salary: £19,600 - £24,500

Location: Triangle, Shaftesbury Rd, Cambridge, CB2 8BW

What it's about

The Centre Quality and Compliance team works with test centres and examiners around the world. We publish standards that all centres and examiners have to meet to ensure our exams are delivered to consistently high standards around the world. We provide training and guidance on these standards and monitor compliance with them.

What you'll be doing:
  • Producing statistical reports and supporting our global network staff to ensure quality assurance of Speaking Examiners worldwide
  • Processing claim forms within tight deadlines
  • Processing applications within tight deadlines so that examiners are ready for the exams
  • Supporting our customers and dealing proactively with customer queries, including explaining regulations to them.
  • Data entry in our custom-built systems - including setting up profiles with examiners' names, addresses etc.


What we're looking for

Qualifications
  • Educated to A level (or equivalent) is desirable.


Skills

  • Excellent administrative and organisational skills
  • Ability to juggle varied workload and meet deadlines
  • Excellent communication and interpersonal skills
  • Customer service skills
  • Word and Excel to at least intermediate level
  • Accuracy and attention to detail
  • Excellent written and spoken English
  • Ability to work with limited supervision


Experience

  • Some experience of dealing with customers is preferred
  • Some administration experience


Behaviours

  • A flexible, 'can do' approach
  • Initiative to improve processes and services
  • Strong customer focus and taking responsibility
  • Emphasis on quality - does their best to produce great work
  • Self-motivated with an ability to work with limited supervision
  • Great team player


Who we are

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

Benefits

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:
  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Childcare vouchers
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 22/09/2019 and interviews will be held on 9th October .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.

CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

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