Business Support Coordinator (Make It Happen Manager)

Go MAD Thinking
Woodhouse Eaves
£20,000 - £24,999
29 Sep 2019
02 Oct 2019
Contract Type
Full Time
An exciting opportunity for a Business Support Coordinator (or as we call it, Make It Happen Manager) to work within our busy Make It Happen Team has been created. This varied role will be responsible for providing operational and administrative support to all areas of the business during an exciting time of growth.

The role will give the right candidate an opportunity to bring their proactivity, organisation and communication skills as well as customer service expertise to make a real difference in our client organisations and wider society. It will be challenging - but we'll give you the support you need to develop. And you will be part of creating the future in our purpose driven, supportive and ambitious team.

The role is divided into:
  • Operational Support
  • Marketing & Technology support
  • General administration

  • Primary Relationships:

    The position reports to the Project & Office Manager and serves in a supporting role to ensure the smooth and effective operation of the business.

    Within the company, the position has primary working relationships with Directors, Leadership Team and Sales Team. Outside the company, the position liaises with other organisations, prospects, clients and suppliers.

    Principle Accountabilities:

    1. Operational Support:
    • To provide support to allocated Directors, members of the Leadership Team & sales team in their day-to-day activities with their clients, prospective clients and contacts
    • To provide support in research activities
    • To assist the sales team in maintaining sales process standards
    • To provide support in sales and marketing activities
    • To be responsible for the efficiency and upkeep of the CRM system/Database
    • To be responsible for the provision of high standard communication materials

    2. Marketing & Technology support:
    • Ensure brand and values are communicated in a consistent and appropriate manner for the Business
    • To provide technical assistance for all printers, scanners, computer and phone systems
    • To support all e-strategy actions/applications as required
    • To provide training re internal I.T systems as required

    3. General Administration:
    • To be responsible for the back-office running of the business
    • To act as the interface between our clients/prospective clients and the rest of the team including client care at events held at the office
    • To build relationships with suppliers to ensure they deliver on time at the best prices and maintain a high standard of customer service
    • To be responsible for events management and logistics
    • To identify processes to support the business in being faster, leaner and more robust
    • To be responsible for the provision and maintenance of high quality course materials
    • To provide administrative support for internal and client projects

    Required Skills:
    • Demonstrate skills, knowledge and experience required to deliver effectively all principle accountabilities
    • Excellent communication skills
    • Excellent project management skills
    • Proficient IT skills in particular Microsoft Office Suite
    • Ability to plan and prioritise in order to meet deadlines
    • Attention to detail
    • Ability to stay calm and focused under pressure

    Required Personal Values and Attributes:
    • Company values: challenging, inspiring; results focused; straightforward; passionate
    • Desire to 'make things happen'
    • A good team player
    • Passion, energy and enthusiasm
    • Self-motivated
    • A drive for continuous improvement

    Due to the remote location of the office, it is not commutable by public transport. Therefore, it is important that candidates hold a valid driving licence and have access to a vehicle to be considered for the role.