Large Loss Claims Handler

Densell Recruitment
Bolton By Bowland
£25,000 - £29,999
25 Sep 2019
28 Sep 2019
Contract Type
Full Time
Large Loss Claims Handler

Permanent - Home-based

Manchester / Bolton / Lancashire

Shifts/Hours - 37.5 hours per week around the flexible hours of 8am to 6pm Monday to Friday

Salary - £25,000 to £30,000 plus £3k car allowance


Our client is a successful Claims Management Company who are looking for an experienced Large Loss Claims Handler to join them on a permanent basis in the Manchester / Bolton / Lancashire area. Working from home, you will be managing a portfolio of large or complex home buildings & contents insurance policy claims.

Job role and responsibilities

For this Large Loss Claims Handler role, you will need to:
  • visit policyholders in their homes to discuss and manage their claims
  • be able to demonstrate empathy whilst dealing with customers who may be distressed/angry
  • be confident to negotiate with policyholders, Loss Assessors, Surveyors and Suppliers to arrange cash settlements or reinstatement works
  • arrange alternative accommodation for policyholders where necessary
  • provide an excellent customer service whilst ensuring the KPI's and SLA's are met/adhered to
  • obtaining and record information about each claim and keep all parties updated on the progress
  • carry out fraud checks and escalate any suspicious circumstances
  • deal with any complaint cases

What skills/experience will you need for this Large Loss Claims Handler role?
  • You will have experience in a role as a claims handler (home/property)
  • Confident communication skills (written & verbal)
  • Experience negotiating cash settlements and reinstatements
  • Case management experience - ideally home insurance or commercial property claims
  • The ability to demonstrate empathy
  • Good IT skills as a number of systems are used
  • GCSE / A level (or equivalent) in Maths & English
  • Ideally an insurance related qualification (not essential)
  • A full clean UK driving licence and own vehicle is essential (allowance provided)

Package details

The salary will be negotiable around £25 - £30k plus you will receive a £3k car allowance. The company also offer the opportunity for structured career progression, a bonus scheme and 22 days annual leave (plus Bank Holidays).

Additional Information

Please apply for this Large Loss Claims Handler role by clicking on the apply button at the bottom of the page. We may not always be able to reply to every applicant due to the volume of CVs received so if you have not received a reply within 3 working days please assume that you have not been successful on this occasion. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website or you can request a copy.