Learning Centre Support Assistant - Haverhill

Eastern Colleges Group
20 Sep 2019
24 Sep 2019
Contract Type
Part Time
Learning Centre Support Assistant

Haverhill Adult Learning Centre, West Suffolk College, Haverhill

Fixed Term Contract until 31st August 2020

Part time 14.5 hours per week - 8:30am to 5pm Monday and 08:30am to 4:30pm Friday

Salary: £6,863.36 pa, pro rata (£17,513.40 pa, FTE)

The Adult Learning Centre in Haverhill are looking for an out-going, dynamic and passionate Learning Centre Support Assistant to join their small but busy team. You will be supported by the Learning Centre Manage and other members of staff, who work as part of the wider team on the equivalent hours across the remainder of the week.

The successful candidate will be the face of the centre, dealing with learners and staff via face to face contact, together with telephone and email enquiries. You will have experience of working in a driven and customer focused environment.

You will also need experience of using a variety of software packages, such as Microsoft Word, Outlook, Excel, PowerPoint, as well as being able to use and maintain office database systems.

We are looking for applicants who can work flexibly as part of a team with good organisational skills, who are able to prioritise, demonstrate resilience and work under pressure and be able to use your own initiative.

Role Responsibilities
  • Welcome visitors, offering hospitality where appropriate. Be the 'face' of WSC and deliver customer service to a high standard, dealing with feedback, challenges and compliments accordingly and in line with college policy.
  • Communicate effectively and professionally with members of the public, offering advice and information on course content, fees and dates etc. on all available courses in the Learning Centre, other Learning Centres and at the College's main site in Bury St Edmunds.
  • Where necessary make appointments with Careers Advisors and signpost where appropriate to other Advice and Guidance providers.
  • With the Learning Centre manager, record and maintain the statistical reports of centre activity. Monitor attendance of students on leisure learning and vocational courses held at the centre, liaise with tutors, contact students not attending in a timely manner to help retention and act as a bridge between student and tutor.
  • Act as the focal point for communication, where appropriate, between the various academic and administrative functions of the College and Learning Centres. Give informal/pastoral support to students (within the limits of our remit liaising with main campus staff as appropriate).
  • Undertake administration for all exam bodies. Booking online and paper exams, including registering students and downloading the appropriate exam data files, organising invigilation and secure storage of exam papers.

Required qualifications, skills and experience
  • Good general education including at least GCSE C grade in English and Maths and ICT
  • Experience of working in a Customer service driven environment.
  • Experience of working in a role with multiple responsibilities (e.g. administration, customer service etc)
  • Experience of dealing with a wide range of people in a professional manner.
  • Experience of working in an administrative or office role.
  • Experience of prioritising workloads.
  • Excellent communication skills
  • Good organisational skills.
  • Competency in the use of Microsoft Office applications (Word, Excel)
  • Post holder must have access to a car and hold a current driving licence. Travel expenses are reimbursed

Please ensure you familiarise yourself with our Character Strengths and Mission Statement to incorporate into your personal statement. You will find this very beneficial if you are invited to attend for an interview and it will help you to understand our expectations of you at an early stage of the recruitment process.



For more information please contact recruitment@wsc.ac.uk

Please send a completed application form to recruitment@wsc.ac.uk , if you have not heard from a member of the HR team within 14 working days, please presume your application has not been successful on this occasion.

This College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Closing Date: 22nd September 2019

Interview Date: Week commencing 2nd October 2019

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010.

The College is committed to safeguarding children and safer recruitment practices and will undertake all the required pre-employment checks on the successful candidate including an enhanced DBS Disclosure.

All data will be processed in accordance with the Data Protection Act 2018 For more information about how we access and use your information please visit our website - www.wsc.ac.uk/privacy-and-terms