Business Operations Administrator

Eseye Ltd
£20,000 - £24,999
26 Sep 2019
02 Oct 2019
Contract Type
Full Time
Eseye is looking to recruit a Business Operations Administrator to join our busy and expanding team. This is an excellent opportunity to make an immediate impact and become part of a fast paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. The role offers career development, whilst building commercial, analytical, cross industry skills, and strengthening expertise.

The role is full-time, based in our head office in Guildford (flexible hours will be considered). Reports directly to the Chief Operating Officer and will be responsible for the following:

Orders/Sales Admin/Billing/Business Analysis
  • Processing and inputting orders and ensuring they are dispatched within required time;
  • Responding to queries from customers and staff on order process and dispatch times;
  • Inputting orders from Amazon and co-ordinating process from order received to order shipped, ensuring this takes place within one working day;
  • Creating packages for customers within required SLA's;
  • To act as a conduit between the Sales and Support teams, ensuring packages are created with accurate commercial/technical information and in line with customer requirements;
  • Amending/updating packages where necessary or when requested by Sales;
  • Creation of complex billing agreements that are manageable and billable;
  • Liaising with technical Business Operations to ensure packages are correct;
  • Order and package review and feedback;
  • Provide cover for the Sales Co-ordinator and other administrative tasks as required;
  • Answering Sales calls and dealing with queries, or directing to the correct person/team.
  • Pre-paid and Tier 1-3 customer billing;
  • Checking customer SIMs are on the correct package, analysing data usage;
  • Analysing CSV invoices for large customers;
  • Answering billing queries from staff and customers;
  • Reviewing packages against operator costs;
  • Developing reporting for both internal purposes and customers as required.

Skills Requirements
  • Strong MS Office skills, particularly Excel;
  • Ability to learn quickly in a constantly changing environment;
  • Degree level or equivalent, preferably with A-level maths or minimum A/7-9 grade at GCSE;
  • Understanding on technical terminology would be an advantage;
  • Accuracy and attention to detail essential;
  • Good organisational and time management skills;
  • Excellent numeracy, written and verbal communication skills;
  • Some previous administrative experience would be preferred but is not essential;
  • Proactive, analytical and motivated to improve business processes.

Company Overview

Since Eseye began in 2007, we have become a leading global provider of IoT connectivity. Using our device and cellular expertise and specialist IoT support, we have successfully connected over 1,000 different device types, through global cellular partnerships in 190 countries. Eseye-enabled devices are connected and managed using our leading IoT Managed Services across all industry verticals, both for enterprise-level global brands and entrepreneurial start-ups.


Eseye offer a competitive salary and career progression, Company pension scheme with 5% employer contribution, 25 days annual leave, and regular social events. Brand new offices in the Surrey Research Park, close to local amenities, with free parking and modern facilities including a fully equipped kitchen, unlimited free Costa Coffee and a new on-site cafe.

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