Commissioning Support Officer

Gi Group
Worsbrough Common
£15,000 - £19,999
10 Oct 2019
12 Oct 2019
Contract Type
Part Time
To provide an effective, high quality and comprehensive support service to the Care and Support Commissioning Team, to contribute to its overall purpose to commission, procure and contract manage externally provided adult social and health care services to meet identified needs. Essential Qualifications & Skills required: -4 GCSE "C" or above grades, or equivalent including Maths and English. - ICT Qualification such as EDCL, ICT GCSE or equivalent experience. - Excellent IT skills including word processing, spreadsheets, PowerPoint and Outlook . - Ability to input data as required and type documents with speed and precision. - NVQ Level 3 in Business Administration or equivalent in a subject relevant to the role (Desired not essential). - Recognised Customer Service qualification (Desired not essential). - Driving Licence (Desired not essential). Essential Knowledge required: - Knowledge and understanding of a range of business administration systems and procedures. - Understanding the principles of data protection, confidentiality and information security and working in an environment dealing with sensitive and confidential information. - Knowledge of the Council's Policies and Procedures relating to the role Health & Safety and Equal opportunities. - Knowledge of the Council's Customer Care Standards. - Knowledge of IT systems required for the role Microsoft Office programmes or other equivalent systems. - An understanding of the work of Local Government. Essential Experience required: - Experience of working as part of a team and working on own initiative. - Experience of communicating confidently with staff from various levels, partners and with the public. - Experience of IT systems relating to the role Microsoft Office. - Relevant experience of working within a similar function. - Experience within Local Government/ confidential environment. - Experience of delivering a service to meet the needs of internal and external customers and meet tight deadlines. - Experience of taking minutes. - Experience of diary management. Competencies and other skills required: - Be able to present information clearly, concisely and professionally. - Excellent written, verbal and interpersonal skills with the ability to communicate effectively to wide range of internal and external customers. With the ability to negotiate, persuade and influence. - Excellent organisational skills with the ability to work on own initiative and manage own workload, completing tasks within tight deadlines. - Ability to learn new tasks as directed. - Excellent time management and prioritising skills. - Excellent team working skills. - Able to respond to enquiries and communicate effectively and accurately at all times with minimum supervision or direction. - Ability to co-ordinate, arrange, facilitate and minute meetings. - Ability to deal with information of a confidential and sensitive nature with respect and integrity. - Displays a positive attitude to change and working flexibly. Key Tasks 1. To provide an effective, high quality and comprehensive support service to the Care and Support Commissioning Team. 2. Support the Team's commissioning and contract management processes, including arranging and attending meetings and events with external care providers and other partners, ensuring relevant reports are received, producing and distributing an agenda and minutes and supporting the Chair of the meeting with any actions following the meeting. 3. To undertake periodic monitoring and auditing of Provider capacity, taking action to ensure information is accurate and distributed as appropriate. 4. To support the tendering process and procurement of services, including the annual contracting process for Care Homes, by distributing information, pursuing outstanding documentation, recording receipt of documentation and maintaining appropriate records. 5. To act as a first point of contact for the Team, dealing independently with routine enquiries and requests for information from a range of colleagues, partners and members of the public either verbally or in writing, working within the Councils Customer Care policy and displaying a can do attitude. 6. To contribute to the maintenance of effective communication systems by both receiving and giving accurate messages/information to all levels of colleagues, partners and members of the public. 7. To treat customers with respect and aim to provide the most effective service possible. 8. To actively establish who your customers are and assist in meeting their needs. 9. Under guidance from managers, assist the team in dealing with the administration of a range of financial tasks which are relevant to the grade of the post, this may include ordering goods and services and processing invoices for payment. 10. To undertake timely and accurate data recording and storage within electronic and manual systems. 11. Ensure that office equipment (multifunctional devices, telephones etc) are functional, mending minor faults and reporting major faults. 12. To provide accurate and timely reports as required by the Team. 13. To support the effective operation of electronic systems within the service. 14. To support the work of the Team, to proactively identify and implement new systems, processes and more efficient and effective ways of working and to contribute to the implementation of new technology. 15. To ensure post is dealt with on a daily basis Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit