Head of Product Support

Cambridge, UK
£57,500 - £77,000 - dependent on experience
10 Oct 2019
21 Oct 2019
Contract Type
Job Title: Head of Product Support

Contract Type: Fixed-Term, Full-Time (12 months maternity cover)

Salary: £57,500 - £77,000 - dependent on experience

Location: Cambridge and Coventry

Help to define and shape how we support the delivery of our products

Responsible for determining how OCR support the educators who deliver our products, the Head of Product Support ensures full support is available for products ranging from General Qualifications, Vocational Qualifications and Supporting Materials and Services.

Ultimately a commercial role, you will lead the Product Support Department in the delivery of support services and materials, including training packages, electronic and published media. With a constant eye on how to add strategic and commercial value, this is an opportunity to help us differentiate OCR's product offerings balancing costs and quality.

A leadership role

Strategically leading and managing both the internal team and the external publishing supply chain, your role is to ensure that these services and products add commercial or strategic advantages. A great opportunity for some looking to take their leadership skills to the next level.

Ready to learn more?

We welcome applications from candidates with examples to share of leading and motivating a diverse team to deliver. With established strategic planning skills you will be able to organise large-scale production processes, whilst maintaining and referring back to our customer centric vision.

Programme management skills are key, particularly in the context of education services, such as teaching & learning materials.

How you deliver is equally important as what you deliver. A natural collaborator, you will be resilient, motivated and positive; able to lead a team through change and deliver excellent results. With a creative mind set you will like exploring new and different formats, with an eye for both innovation and efficiency savings.

Decisive with the ability to make and deliver on own recommendations, this is an important role to ensure we support the 8,000 schools, colleges and training providers in the delivery of our products.

Who we are

OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential.

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 20/10/2019 and interviews will be held on w/c 4th Nov .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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