Reception Services Assistant

Cambridge, UK
10 Oct 2019
22 Oct 2019
Contract Type
Weekend Reception Services Assistant
Part Time, 16 hours per week, Permanent
SALARY: £7,496 - £9,381
LOCATION: Coventry

What it's about

Do you have great customer service skill and are looking for part-time weekend hours? An opportunity to join our friendly Front of House team as a weekend Receptionist has arisen, if you are a people person who has good attention to detail then we would like to hear from you

What you'll be doing
As a weekend Reception Services Assistant you will be working 16 hours across Saturday and Sunday, acting as the first point of contact to any visitors to the building.
Duties include:
• Providing first class customer service to any visitors, contractors and staff entering the building
• Answering incoming calls to the main switchboard, transferring calls and taking accurate messages where appropriate
• Organising bookings for local and airport transfers, providing accurate details of journeys to taxi companies and the finance division
• Managing the badge access system in line with company security policies, this includes monitoring and reporting any security issues
• Managing bookings on Meeting Room Manager
• Preparing reports on meetings for colleagues and the maintenance teams

What we're looking for

The successful candidate will be flexible and reliable in their approach, they will be comfortable with lone working and in working unsupervised, and will have the ability to adapt to changing environments, working in both busy and quieter periods.

The role requires a proactive individual with a "can do" approach who has strong interpersonal skills, that can be used to provide excellent Reception and Switchboard services to the business. As the first point of contact to the business you will have exceptional customer service skills, you will also have an excellent telephone manner and proven experience of working in a customer facing role.
Knowledge of using a room booking system as well as experience in operating an electronic switchboard would be advantageous.
Excellent written and verbal communication skills are essential.

Who we are
Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.

In addition to a competitive salary, we offer a comprehensive package of benefits to help with your
life both inside and outside of work:
• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary)
• Enhanced maternity/paternity pay
• Childcare vouchers
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Season Ticket Loan
• Subsidised staff restaurants
• Support for professional qualifications
• Discounted access to the University of Cambridge Sport Centre, along with various other local

We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 21/10/2019 and interviews will be held on W/C 04/11/2019. .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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