Operations Executive

Covent Garden
£25,000 - £29,999
11 Oct 2019
17 Oct 2019
Contract Type
Full Time
A fantastic opportunity for an Operations Support Executive has just become available to join a rapidly growing and innovative company, within the consumer rewards industry.

With a large collection of well known clients, they are on their way to being industry leaders within their sector and are based in an exciting and vibrant office in the West End of London.

This role comes with fantastic development opportunities and benefits, including flexible hours, company away days and private medical insurance. An ASAP start is preferred but those on notice will also be considered.

Role responsibilities:


• Co-ordination of on boarding activity to ensure operational readiness ahead of launch

• Supporting day to day communications to enhance and maintain approval processes

Offer Management

• Ensure the offers are set up as per the marketing calendar and campaign briefs

• Liaise with internal teams to ensure deadlines are adhered to

• Accurately input data

• Developing and maintaining a close working relationship with the Client Services and Publisher teams

• Manage own workload in an efficient and timely manner

• Identifying process loopholes / enhancements and suggesting where improvements can be made

Client / Customer Support

• Monitoring and ordering of redemption stock, liaising directly with retailers

• Continuous Improvement or bug fix documentation/escalation

• Participate as the subject matter expert and engage with internal and external stakeholders

• Customer issue resolution

• Demonstrate a good understanding of other systems used and understanding of how to resolve any issues

The successful candidate will be/have:
  • Relevant experience in a Service/Operational role
  • A team-oriented, personable individual with the ability to develop relationships with staff members of all levels of experience across the organisation
  • Has a desire and ability to quickly become the subject matter expert on product features
  • Excellent relationship-building and strong organisation skills with attention to detail and accuracy.
  • Competence in PowerPoint, Excel, Word and Vision
  • Creative flair for solutions as well as keen eye to spot a broken process/loophole
  • Good administrative skills and the ability to manage multiple tasks simultaneously
  • Good organisational skills, including strong process skills and detail-orientation
  • Totally trustworthy, reliable and honest

If you think you have what it takes, please apply today!