District Manager - Pest Elimination

Central London
£30,000 - £39,999
12 Oct 2019
15 Oct 2019
Retail and Sales
Contract Type
Full Time
Join our industry leading Pest Elimination team as a District Manager in the London area. As a District Manager you will manage a sales budget and lead and develop a team, including an Associate District Manager and Service Specialists, to fulfill service contracts and build customer relationships across the district, providing pest detection, elimination and prevention solutions to restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes, and other commercial establishments. Within the team, you will be responsible for coordinating district initial services, ensuring service excellence, managing open routes, pursuing sales opportunities, and performing quality assurance visits. Participating in recruiting, selecting, coaching and driving performance management is a vital component of the position. You will play a lead role in retaining and growing existing customers by ensuring consistent service delivery and achieving district operating income objectives through ethical and sound business practices. Inspire, motivate, and engage your team to achieve district goals and create shared ownership for success.

What's in it For You:
  • Competitive salary and benefits
  • Company vehicle
  • Access to best in class resources, tools, and technology
  • Grow your income as you drive district profitability

What You Will Do:
  • Oversee a team of service specialists responsible for delivering pest elimination solutions to customers
  • Effectively select, train, develop and coach service specialists with emphasis on customer retention, growing existing account add-on sales, and maintaining a high level of customer satisfaction
  • Develop and coach an Associate District Manager on leading the night route service specialists with emphasis on successful district results.
  • Manage area business process to maximise route productivity and ensure consistent service delivery
  • Manage district P&L to maximise profitability

Minimum Qualifications:
  • Related industry experience in a pest elimination or similar service business
  • Previous sales experience
  • Good decision-making and problem solving skills when handling challenging situations in a fast-paced environment.
  • Experience managing a remote workforce.
  • Business management experience including strategic planning, resource allocation, leadership and coordination of people and resources.
  • Knowledge of principles and processes for providing customer service through needs assessment, monitoring quality standards, and evaluation of customer satisfaction.
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

Preferred Qualifications:
  • Strong people management experience OR a combination of people management or education experience equivalent to a Bachelor's degree
  • PC skills: proficient in MS Office software (Word, Excel, PowerPoint and Outlook)
  • Must have a valid clean driver's license
  • Exceptional communication & organisational skills
  • Must be able to travel up to 30% including overnight for business