Contracts Standards and Continuous Improvement Manager

Homes England
Coventry, West Midlands
£30,755 - £59,459
01 Nov 2019
13 Nov 2019
K0014, K0015
Public Sector
Contract Type
Full Time

We are looking for: 

Degree level qualification and/or appropriate professional contract management qualifications/ membership or equivalent experience;

• Highly numerate, with strong working knowledge of Microsoft applications – Excel (Advance Level), Word, Outlook and PowerPoint;

• Sound working knowledge of Crown Commercial Contract Standards with strong experience of contracts governance, performance management and 3rd Party engagement processes;

•Experience of working in an agile or hybridagile/ waterfall delivery environment with an indepth knowledge of or an improvement qualification in 6 Sigma, Lean, Kaizen. Knowledge of the Help to Buy Equity Loan Programme and an understanding of how it works;

• Proven leadership skills and ability to guide and coach all members of the programme team across all levels on best practice; • Proficient in the techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of products and services, i.e. develop blueprints, process mapping;

• Previous experience in implementing change management in contracts management & transformation of contract performance schedules including hands on project management approach that includes a proven track record of project / program execution.


The skills we would like are:

• Strong commercial acumen with an understanding of contract management and of what drives suppliers behaviour and knowledge of how to assess profit vs. excess profit , with an ability to use open book and audit provisions with confidence;

• Strong working knowledge of contracts standards, contracting terms for supply of goods and services, and tools and processes such as Cost Management, Finance/Budget management and Sourcing;

• Open and receptive to explore and use appropriate commercial structures (e.g. alliances) while remaining competent and robust in protecting the Crown’s commercial position for driving value for money;

• Excellent communications skills (presentation, written and oral) with experience of presenting high quality reporting to different users in a clear and consistent manner;

• Strong organisational and analytical skills with a high level of attention to detail and with an ability to identify and help deliver process improvements;

• A customer centred approach to work with a high concern for order and quality and ‘right first time’;

• Reliable, enthusiastic and able to work effectively in a team with proven ability to work with, influence and collaborate with senior stakeholders of all levels;

• Proficient in methods of identifying and abstracting issues into problem statements and drives the resolution forward and making tactical/strategic recommendations;

• Experience of working to tight deadlines, prioritising competing demands, managing ambiguity and focusing on achieving results in high pressure environments;

• Experience of working at a developing and implementing Continuous Improvement Initiatives within a Customer Service environment.  


Our successful candidate will: 

• Establish and use strong contract management standards and governance arrangements to manage risk on HtB contracts and enable their strategic oversight;

• Set clear contract management processes and governance mechanisms with defined roles and responsibilities at appropriate levels of seniority;

• Put in place senior level assurance and controls in order to prevent changes from altering the strategic intent of the contract;

• Act as an independent support for contract managers in determining appropriate and proportionate

• KPIs and incentives in HtB contracts, making maximum use of benchmarking and performance measurement data; • Use contract tools and provisions to leverage the relationship, continually drive value for money and seek out and implement innovative ideas for improvement.


We are the Government’s national housing agency. Our role is to accelerate the pace of housebuilding across the country, particularly in areas where there are the most serious affordability issues – meaning people are struggling to find homes. We have the appetite, influence, expertise and resources to drive positive market change and meet the Government’s ambition to deliver 300,000 new homes a year. We are using our land, influence, funds and knowledge to increase the pace, scale and quality of new homes accelerating delivery in areas of greatest demand and helping create great places to live. Within the next few years, we will have invested over £27 billion across our programmes. To deliver against these aims we’re building a different kind of public service join us to help make this happen.


Working Flexibly

At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance.  We offer a wide range of potential working patterns, including part time, job share and compressed hours.

These need to be balanced with business needs so they will vary from job to job.  If you would like to know more please speak to the Recruiting Manager once you're contacted to discuss the position.


How to apply:

For more information on the role and how to apply, please visit Civil Service Jobs