Administrator - Compliance

Cambridge, UK
£19,600- £24,050
02 Nov 2019
18 Nov 2019
Contract Type
Job Title: Administrator - Compliance, Quality and Performance

Contract: Full-time, Permanent

Salary: £19,600- £24,050

Location: Coventry

What it's about

We are looking for an enthusiastic team player with a 'can do' attitude who is dedicated and customer focused to join our dynamic team. The Assessor Compliance, Quality and Performance Team is responsible for the management and delivery of OCR's Assessors quality assurance and compliance processes.

As the Assessor Compliance, Quality and Performance Administration Assistant you will be the first point of contact for internal and external stakeholders in regards to Assessor compliance, quality and performance. You will be responsible for managing the day to day activities and the continual process improvements for a variety of quality assurance and compliance processes.

The successful candidate will join a friendly and supportive team who are passionate about giving all our Assessors an outstanding level of service and ensuring that OCR's processes are fit for purpose and robust. Full training will be provided.

What you'll be doing

  • Support with the day to day management of the Conflict of Interest process.
  • Support with the day to day management of the quality assurance mechanisms for all of OCR's Assessors.
  • Help to review the quality assurance mechanisms.
  • Help to generate annually or as required by OCR, recommendations to improve the quality of OCR's Assessors.
  • Support with the development, management and review of Assessor quality and compliance in response to regulatory requirements.

What we're looking for


  • Level 2 qualifications (to include Maths and English) or equivalent experience.

  • Ability to communicate and build relationships with stakeholders to develop productive relationships.
  • Ability to manage multiple processes and conflicting demands.
  • Good communication skills.
  • Negotiation skills.
  • Prioritisation/time management.
  • Project management.
  • Time management.
  • Solution finder / Problem solver.
  • Self-motivated, focused, innovative and creative.
  • Ability to work independently and with teams.
  • Ability to clearly explain complex issues.


  • Understanding of OCRs processes and systems.
  • Stakeholder management.
  • Management of multiple processes - must understand the cause and effect of processing steps and be able to manage several processes simultaneously.
  • Good understanding of Excel
  • Previous experience of working independently to manage and deliver multiple processes to meet targets.
  • Dealing with contradictory/competing information/demands.
  • Understanding of quality systems and quality assurance mechanisms.
  • Some understanding of legal and compliance documentation and processes.

  • 'Can do' - determined and resourceful in order to deliver the best results for the business within the agreed timescales and resources.
  • Accurate and efficient - strives to work to the highest levels possible at all times.
  • Customer focused - considers the impact of their actions on customers.
  • Flexible and adaptable - can take on board new ideas and concepts quickly and easily.
  • Target driven - comfortable with being directly and frequently measured on performance.
  • Collaborative - able to work effectively and inclusively with a range of people, both within and outside the business.
  • Ownership - willing and able to make decisions within a clearly defined area and happy to take responsibility for them.
  • Helps to identify problems and works collaboratively to resolve them.
  • Open to new ideas/developments and new approaches to work.
  • Takes notice of feedback from line manager or colleagues to improve own performance.
  • Forms effective collaborative relationships with colleagues and other departments.
  • Has a positive and flexible attitude and commitment to their work.

Who we are

Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation.

Cambridge Assessment English is a part of Cambridge Assessment, a department of the University of Cambridge. We are the global leader in English language assessment. We help people learn English and prove their skills to the world. We provide exams in English for speakers of other languages taken by over 5 million candidates worldwide each year, as well as the leading range of qualifications for language teachers.

OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.


In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Season Ticket Loan
  • Subsidised staff restaurants
  • Support for professional qualifications
  • Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.

Work/life balance is important to us here at Cambridge Assessment, and we offer all our colleagues a range of flexible working options, which suit both the business and the employee. So please let us know of any flexible working requirements when applying and we can see how we can support you.


We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 17/11/2019 and interviews will be held on week commencing 25/11/2019 .

If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application.


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