Customer Success Manager

Recruiter
Yieldify
Location
London
Posted
21 Oct 2019
Closes
14 Nov 2019
Ref
1304687340
Category
Retail and Sales
Contract Type
Permanent
Hours
Full Time
Yieldify is a customer journey optimization company that brings personalization to the full customer journey. It combines award-winning software with a proven CJO methodology to deliver measurable results quickly and easily. To date, Yieldify has influenced over 100 million sales through more than 200,000 journeys. It currently delivers customer journey optimization for over 1,000 leading e-commerce websites, including Domino's Pizza, L'Oreal and Megabus.

We're seeking an experienced Customer Success Manager to join us. You'll be responsible for forming strong relationships with clients, helping to create new processes and encouraging usage and adoption of new products within your customer base.

In this role you will:
  • Driving Customer Success outcomes
  • Maximising client experience and increasing renewal rates in your book of business
  • Expanding our revenue in accounts through cross-selling and up-sell
  • Influencing future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Driving new business growth through greater advocacy and reference-ability
  • Managing and tracking Customer Success activities for your portfolio of clients, including:
  • Onboarding
  • Training
  • Customer Support
  • Renewals
  • Cross-selling / Up-selling
  • Advocacy

We're looking for someone with:
  • Around 2+ years experience in a customer success role managing a portfolio of clients.
  • Clear evidence of commercial awareness with the proven ability to spot opportunities within your portfolio.
  • An inclination for process-driven strategies together with a strong empathy for customers and passion for revenue and growth.
  • A demonstrated desire for continuous learning and improvement.
  • Proficient skills in the MS Suite - Excel, Powerpoint and Word.
  • A positive personality with enthusiasm for e-commerce

Most importantly we're looking for people with the right attitude, who will build strong relationships with our clients and who will be passionate about Yieldify's product helping to grow our client base.

You'll love this role if:
  • You love marketing and have a strong eye for detail.
  • You have a self-starter mentality.
  • You have a big team ethos but enjoy autonomy and seeing the results of your effort
  • You're adaptable and thrive in fast-paced environments.
  • You love variety, problem-solving and take pride in providing the best service to your customers.

What will you get from us?
  • Guidance - we'll give you all the training and tools you'll need in order to become successful here from your first day with us.

  • Autonomy - after you've got to grips with how things work here, we'll encourage you to become a trusted member of the team flying solo on lots of smaller projects and we'll support you as you build yourself up to take on projects for our prestigious larger customers.

  • Education - we champion self-learners who are dedicated to their own growth and development. We'll encourage you to share your knowledge with the team and support you as you expand your mind and skills; we provide regular tech talks and learning opportunities, as well as tuition credit and discounts on General Assembly courses and Sunlight - our personal development portal.

  • Diversity - we're proud to work with such a great mix of people. Everyone applying for a role at Yieldify will be considered regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

  • Lifestyle - competitive salaries and a great work-life balance - we enjoy 25 days holiday per year, flexible hours and can dedicate time to charities or community projects.
  • Perks - include Cyclescheme access and bike storage in our brand new company headquarters! We're based in Aldgate - a stone's throw from Shoreditch and the City - and regularly host events and parties! We have fresh fruit, a great tea & coffee selection and a beer fridge. You can enjoy a beverage or take a meeting up on our rooftop with sprawling views of London and even enjoy some mini golf up there too!