Sales Team Leader

iSupply Recruitment Ltd
Welwyn Garden City
£25,000 - £29,999
15 Nov 2019
18 Nov 2019
Retail and Sales
Contract Type
Full Time
We are currently looking for a highly motivated and ambitious Sales Team Manager to join a growing business.

You will have overall responsibility for the day to day management of the sales teams ensuring inbound and outbound sales targets and customer service levels are met, doing this through:
  • Your presence on the contact centre floor to motivate the sales team, monitor activity, call volumes and service levels taking action as appropriate to optimise productivity and stop missed calls
  • Daily call coaching using different methods like side by side or remote listening
  • Ongoing training plans to ensure the sales team are meeting their KPI's and sales targets
  • Performance management with fortnightly performance meetings, implementing performance plans where necessary
  • Holding weekly team meetings and 1:1 conversations, providing motivational and developmental feedback to continually enhance performance
  • Running and reviewing reports to analyse activity and performance levels, redirecting resources as appropriate
  • The development of operating procedures, continual process improvement and new ideas to take the contact centre forward

You will also be involved in the development and on-boarding of business relationships with our network providers.

To be successful, you will need
  • At least 18 months' experience of supervising/leading a team in a busy and challenging environment; a call centre environment would be desirable;
  • Excellent team leadership and interpersonal skills, along with the ability to devise effective motivational techniques to improve the performance of team members;
  • Excellent organisation skills, able to handle multiple tasks without errors and mistakes and the ability to prioiritise in an ever-changing environment
  • Previous Experience with disciplinary meetings and investigatory meetings
  • The ability to use a variety of technology channels

Job Types: Full-time, Permanent

Salary: £28,000.00 to £30,000 /year depending on experience