Investment Management Product Support

IHS Markit
11 Nov 2019
13 Nov 2019
Contract Type
Full Time
Your Team

You will be working in the thinkFolio team, based London. The team comprises skilled thinkFolio professionals who are based in London, New York and Sydney. We provide support to clients around the globe, solving their thinkFolio issues and advising them on the best way to use the system.
Although we are based in multiple locations, we work together as a team sharing our knowledge and assisting each other with the 'tricky' questions.
Our clients include Asset Managers, Pension funds, Hedge funds, Sovereign Wealth Funds and Insurance companies.

Your Role

Are you a problem solver? Do you enjoy being able to find solutions which allow clients to utilise a software product to do their day to day role more efficient? Would you like to understand more about the Asset Management industry?
You will contribute and make an impact towards ensuring that we continue to give our clients the high level of service that marks us out from our competitors.
  • Receive customer support requests and provide advice to resolve the reported issue.
  • Provide thought leadership to the client in the use of the thinkFolio product
  • Deliver end-user training covering the basics of thinkFolio
  • Participate in the software development process by undertaking product testing

Your expertise
You will need to have
  • Minimum 2 years experience in Buy-side Front office systems.
  • Experience working with Front office systems, either in support, analysis or funds management
  • Good understanding on investment management across all asset types and geographies.

It's a bonus if you also have
  • Experience with thinkFolio

You are
  • Adept at building and maintaining trusted and credible relationships with colleagues and external clients
  • Strong at problem solving and have good analytical skills
  • Organized and able to prioritize tasks, and then multi-task.
  • A team player working effectively with clients and colleagues both locally and remotely.


IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace. In addition, in the United States, we perform pre-employment drug testing and are required as a federal contractor to participate in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Statement


Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.