Client Services / Administration Assistant - Homeworking

polkadotfrog Ltd
£15,000 - £19,999
05 Dec 2019
08 Dec 2019
Retail and Sales
Contract Type
Full Time
Client Services / Assistant - Homeworking -19-22k base - performance bonus - home working - 25 days holiday - Monday to Friday working

Our exclusive client is currently recruiting for an Client Services / Assistant (internally called Client Services Manager) to work from home in the Norfolk region. The purpose of the job is to act as the day-to-day communication and data administration channel between our client and customers. This new position is much more than just an Administration Assistant, you shall have a varied role supporting our clients high profile customers where accuracy and customer service levels are required to a very high standard and working with complex systems.

The successful candidate shall be joining a established and successful marketing leading organisaion who operate a homeworking network across the region. You shall be responsible for working with clients building a good personal relationship with those where you 'take the lead' and deal with a range of Administration tasks which shall require a someone with outstanding accuracy. Your daily tasks shall be coupled with the need to offer a high level of customer service, where you shall be chasing purchase orders (as necessary), updating/maintaining forecast spreadsheets (complex Excel documents) and complete invoicing schedules and client documentation / correspondence.

It is imperative applicants have the ability, space and drive to work unmanaged and independently. Although you shall be working within a sizable team (all based remotely around Norfolk and all in contact regularly) your workload shall be managed and prioritized individually, so a high level of administration and accuracy is demanded within this position. Applicants must have a proven experience working in a fast paced, self-managed environment where you have either previously worked alone as well as part of a team. It is essential applicants have a strong knowledge of Excel, if you have simply used Excel on occasion you would struggle to complete the tasks required as my client uses complex Excel tables and forms for a range of Administration and scheduling tasks.

Person Specification / Key skills:
  • Strong accuracy detail and organisational skills
  • Good interpersonal skills and telephone manner
  • Ability to prioritise workloads and self-check own work
  • Ability to work independently and use judgement to resolve day to day issues
  • Excellent IT skills - Microsoft Office Outlook, Excel and strong Database skills
  • Reliable and can work to deadlines with limited supervision
  • Enthusiastic team player
  • Self-motivated and committed to going the extra mile when needs be to get the job done
  • Being home based - need to have suitable quiet working location (eg home office) and broadband connection already in place (equipment will be provided).
  • Ability to drive is preferred to be able to attend team meetings locally.
  • Must be based within Norfolk / Suffolk