Case Manager

Crystal People Ltd
£30,000 - £39,999
19 Nov 2019
23 Nov 2019
Contract Type
Full Time
Great opportunity to join organisation in Leeds as a Case Manager. Ideal for those with a medical or dental background who are looking for a change of career. The main purpose of the role will be working on a caseload of files providing assistance to clients on medical or dental complaints and regulatory matters.

Duties will include advising clients by telephone, in correspondence and face to face. Investigating and evaluating cases affecting clients. Making case-handling decisions. Attending meetings, both remotely and in person, as part of the handling of individual cases, supporting and counselling clients. Representing clients interest in writing and in person.

To be considered for this role you should be able to demonstrate investigation and analysis skills. You will have the ability to manage a wide range of complex and challenging situations whilst working autonomously, making case-related decisions, escalating where necessary to more senior members of the team.

The role requires excellent interpersonal and communication skills, high quality oral and written skills and a high attention to detail. Patience, tact and discretion are required when dealing with confidential and sensitive information. Knowledge of professional regulatory frameworks, medical or dental terminology and previous experience of assisting with file/case handling is an advantage.

Salary £30k - £35k pa plus benefits including 12% company pension contribution (3% from the individual), annual bonus scheme up to 10% (for permanent roles), Private Medical Insurance, Health Care Cash Plan, 25 days annual leave, plus bank holidays.