Director of Commercial Services

High Wycombe
£50,000 - £59,999
02 Dec 2019
06 Dec 2019
Contract Type
Full Time
Director of Commercial Services

Reports to: CEO

Based at: High Wycombe with the possibility to regularly work from home by prior agreement with your line manager

Salary grade table: Commercial (CO1) c. £50k

Hours: 35 hours per week. Hours to be agreed with your line manager. Occasional evening and weekend work may be required

Holiday: 36 days holiday a year including bank holidays

Line management: 6.8 FTEs is envisaged

The Role:

Working as a key member of the senior management team to lead the charity in the strategic development and operational delivery of commercial services. Expanding income to enable the charity to grow reach and impact. You will need to optimise the revenue from existing income streams as well as develop new and innovative ways to bring in revenue to the charity. This will primarily come from the food industry and there may be opportunities to develop income streams from other sources such as the health sector

Key Responsibilities:

•Work as part of the senior management team to develop plans and budgets to deliver the charity's strategic aims and provide leadership to staff

•Leading the Commercial team to develop and implement a commercial income strategy including new products and services, full exploitation of existing products, combined with customer acquisition and retention

•Lead the development of Account Management approach to commercial clients and own the business relationships with key commercial partners

•Identify and develop new business opportunities for the charity creating robust business cases and resource plan to support proposals

•Work with the Commercial team and across the organisation to lead the development and management of gluten free licensing, accreditation and training services, and other schemes/services aimed at the food sector

•Personally deliver pitches and close deals in pursuit of income generation

•Lead and manage your team to deliver against plan and budget, and maximise their potential

•Manage staff and the strategy against the charity's policies and values

Knowledge, Skills and Experience:

•A business development background and/or with direct experience of income generating activity derived from the sale of products and services in the private or not for profit sectors

•Strategic thinker and implementer with the ability to analyse data and draw meaningful conclusions. Must have the skills and experience to translate plans to practical reality

•Evidence of building and maintaining long-term strategic partnerships

•A proven track record in achieving income targets through commercial products and services

•Experience of working with caterers, retailers or food manufacturers would be an advantage

•Able to give compelling presentations, pitches and close deals

•An understanding of marketing or experience of working with marketing specialists and of operating various and different sales approaches

•Ability to build and develop effective long term relationships with partners, stakeholders and staff

•Digitally and data savvy with experience of CRM tools and methods

•Excellent planning, project management and budgeting skills. Must be a "starter" and a "finisher"

•Educated to degree level or equivalent with high levels of numeracy and literacy


1: General profile

·Provides leadership for work groups representing multiple disciplines within a functional area or covering more than one functional area

·Establishes medium to long-range plans for the work groups managed to achieve broader functional or cross-functional objectives

·Provides leadership for staff and work teams or task forces in broad functional/process areas to solve complex and diverse issues

·Integrates the delivery of client service (internal and/or external clients) by multiple work groups to ensure that current and evolving client needs are met

2: Technical expertise; building & maintaining

·Resolves conflicts between work teams over resource allocation and other critical issues

2: Technical expertise; applying & anticipating

·Has expert technical/functional expertise in own discipline/area and broad knowledge of other disciplines within and across other functions

3: Client/organisation orientation; client response

·Establishes medium to long-range plans for the work groups managed to achieve broader functional or cross-functional objectives

3: Client/organisation orientation; organisation understanding

·Integrates the delivery of client service (internal and/or external clients) by multiple work groups, ensuring that current and evolving client needs are met

3: Client/organisation orientation client response; costs

·Develops, and is accountable for, budgetary/financial objectives for the function/operational area planning process

4: Creating & delivering solutions; problem solving

·Applies broad and in-depth organisational management knowledge to resolve multi-discipline or multi-functional/process problems

4: Creating & delivering solutions; planning & organising

·Contributes to entity strategy and policy development

5: Working relationship; communicating, negotiating & influencing

·Main focus is on influencing the organisation's strategy

5: Working relationship; teamwork, coaching & guiding

·Manages the performance of direct reports

5: Working relationship; networking

·Creates extensive networks at a senior level internally and externally

6: Other

·Has vision of functional or unit mission

·Accountable for projects or programmes involving multi-functional teams. Impact is on functional organisation unit or costs/expenses

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the needs of the charity.

Simplified Recruitment is a Job Advertising Agency working on behalf of a client. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to recruitment. A full copy of our privacy policy can be viewed on our website.

Ref: SR506231