Part Time Customer Service Representative
At AXA, we rely on the talent, courage and resilience of our people to succeed. That’s why we are supportive, challenging and empowering.
We genuinely care about people. That's why we’re restless about making our customers' lives better. As customers ourselves, we know how important the service we provide is to our members and their loyalty with us.
As part of this, we’re recruiting for part-time Customer Service Advisors to join our Tunbridge Wells team. With excellent benefits such as flexible working, an unmatched maternity and paternity policy and dedicated career developments (not to mention discounts across all of AXA's products) this family friendly role will change your work-life balance for the better!
You'll work between the hours of 9:30 – 14:00 Monday to Friday
What you'll be doing
We'll invest in you from day one and you'll receive:
• Full training (during your part-time hours) and support you need to make a difference
• A Development Framework which gives you clear career progression
• Pay increases to reward you for your achievements
• Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification - paid for and supported by AXA
The work is very fast paced and you'll need to be resilient. Working in a supportive and experienced team of around 10-12, you’ll take on average 25-30 calls a day. Our customers will be calling you when they need your advice and support most, so giving them the best experience possible will matter to you.
The job is telephone based and once you are fully experienced, there will be an opportunity to work on a wider variety of tasks.
You'll be talking to people who are going through health problems (from physio to cancer treatment) and advising them on their claim. Sometimes you’ll need to decline a customer request too. This means using judgement to take responsibility for gathering information and finding out answers, putting your customer’s interests at the heart of every decision you make.
You’ll demonstrate your strong communication skills through talking clearly and listening. You'll have great attention to detail, completing notes about your calls accurately and on time.
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.
Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA PPP healthcare is leading the way to better health. We’re one of the UK's largest and most experienced private medical insurance providers, and we’ve been helping people access the medical care they need, when and where they need it, for over 70 years now.
What We Offer
We wouldn’t be able to achieve anything without the hard work and dedication of our people. Which is why we offer a range of rewards and benefits to make sure they know how much we appreciate everything they do
- £18k- £20k depending on experience (pro-rata)
- 23 days holiday each year (rising with length of service) – there’s also the flexibility to buy up to 5 additional days
- An annual bonus, based on performance
- Private medical insurance (after a qualifying period), pension scheme and life insurance
- Wide range of flexible benefit options
- Up to 35% discount on AXA products and access to a wide range of retail discounts
- Comprehensive training with on-going support and development opportunities
We're recruiting for a start date of Monday 13th January 2020
We're an Equal Opportunities Employer