16 Nov 2019
16 Dec 2019
Contract Type
Full Time
Receptionist (Bradford) (2380)

Job Purpose
  • Provide Reception services for the CRC Office to provide an excellent first impression and service to all visitors

  • Provide the first point of contact for all visitors to the CRC Office, responding to queries or referring to the relevant person;
  • Notify the relevant colleague that their visitor/service user has arrived;
  • Manage telephone calls, respond to enquiries and redirect calls to appropriate recipient;
  • Record, distribute and dispatch mail for the office;
  • Positively engage with service users to provide support to Flex and CP/UPW Team/s as required (e.g., issue expenses to service users);
  • Provide administrative support to the Flex and CP/UPW team/s on request, e.g., room bookings, recording all visitors, preparing letters and interrogates IT systems to provide information relevant to the CRC, ensuring confidentiality and data protection are maintained;
  • Ensure the facility is well maintained in line with agreed processes, liaising with the Property Team;
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, Director or above.

Operational Planning and Management

• Assist the Management Team with Health and Safety compliance to maintain a safe environment, e.g., testing panic and fire alarms on a regular basis, ensuring logs/records are maintained in line with policies
• Maintain, record and order office consumables, including stationery as required
• Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service

Finance and Commercial

• Provide admin. support to the Interchange Manager to manage devolved budgets following company policy and procedures, e.g., petty cash and travel warrants/tickets

Decision Making

• Actively seek advice and support from the line manager or members of the Flex and CP/UPW Team/s when necessary
• Comply with Safeguarding Children duties promoting the welfare of children and alerting the relevant colleagues should any risk be identified
• Responsible for contacting emergency services if required


• Collaborate with others to find solutions to problems and improvements to ways of working
• Build an effective working relationship with the Flex and CP/UPW Team/s and other colleagues, including the Property Team

Equality and Diversity

• Participate and engage in equality and diversity training, reflecting learning in working practices
• Work to eliminate discrimination, harassment and victimisation
• Ensure best practice and company policies and procedures are followed to achieve contract requirements

Quality/Health and Safety/Environment

• Be actively aware and follow the company Quality, Safety, Health and Environment (QSHE) policies, procedures and personal responsibilities, as set out in these documents
• Attend all QSHE mandatory training as requested
• Ensure compliance with Health and Safety (H&S) policy and procedures, taking reasonable care for own health and safety and that of others, who may reasonably expect to be affected by your action or inaction
• Where relevant, use recognised incident reporting processes to escalate risks, as stated in the H&S policy and arrangements

Knowledge Skills & Experience
  • Professional Qualifications, Education and Training - GCSEs including English and Maths grade C (or above) or equivalent;
  • Relevant Experience - Experience of working directly with members of the public ideally in a service environment;
  • Experience of working with business software solutions, e.g., Microsoft Word and Excel;
  • Relevant Knowledge - Understanding of the Service provided by the CRC
  • Experience of working as a receptionist in a busy environment.

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