Senior Case Manager Probation

10 Nov 2019
13 Nov 2019
Contract Type
Full Time
Job Purpose

Senior Case Mangers will be required manage complex and higher risk cases and will be qualified to Probation Officer level or equivalent. They will need to be able to work collaboratively with Case Managers (Probation Service Officers), offering them mentoring, support and guidance.

Senior Case Managers are required to assess and manage risk of re-offending and serious harm, devise sentence plans with service users, deliver interventions and work collaboratively with those colleagues who are delivering group work interventions.

Senior Case Managers are required to work with the most vulnerable, chaotic and difficult members of our communities and need to be committed to working collaboratively with those subject to Court Orders/Licences to make positive changes to improve not only their lives but the lives of those around them and as a result the lives of those who have been the victims of crime.

The CRC is committed to continuous learning and as a Senior Case Manager you will be offered training and support to ensure your knowledge and skills are up to date and you are able to deliver a quality service and represent the CRC in a multi-agency setting, professionally and confidently.

This is a part-time role working 18.75 hours per week, Wednesday, Thursday and Friday

  • Proactively engage with service users with the aim of sustained rehabilitation
  • Manage a caseload of complex and higher risk individuals based on evidence-informed assessments, including Risk of Serious Recidivism (RSR) score
  • Demonstrate and provide evidence of an understanding of protected characteristics and anti-discriminatory practice and work to meet the specific requirements of our service users
  • Comply with and contribute to children and adult safeguarding duties, adhering to national and local policy and practice guidance to promote the welfare of children and adults; alerting relevant colleagues and stakeholders should any risk be identified
  • Provide practice oversight and guidance to Case Managers
  • Demonstrate collaborative working within your Team; sharing practice and skills, and promoting a team ethos
  • Take responsibility for developing and maintaining relationships and networks, including but not limited to Child Protection Conferences, Multi-Agency Risk Assessment Conferences (MARAC) and Domestic Violence multi-agency initiatives, with the aim of ensuring appropriate support and engagement with service users to protect those at risk from further offending
  • Actively manage risk and take responsibility for recognising when risk escalation is required and take the necessary action
  • Ability to enforce standards and procedures

Knowledge Skills & Experience

Essential Criteria
  • Certificate of Qualification in Social Work, Diploma in Social Work, Diploma in Probation Studies, Professional Qualification in Probation or equivalent
  • Experience of working with individuals with challenging behaviour
  • Knowledge of the Criminal Justice System and Penal Policy
  • Knowledge of rehabilitation including the evidence-based theories that underpin practice
  • Competent in management of targets and the delivery of quality practice
  • Competent in the assessment and management of risk

  • Clean driving licence/access to a vehicle for work

  • The role of Senior Case Manager is challenging and will suit individuals who want to contribute to public safety and reduction in reoffending

Applicants will need to:
  • Relate to people from diverse backgrounds
  • Be highly organised and able to demonstrate an ability to work collaboratively with stakeholders and other agencies
  • Demonstrate a strong commitment to positive leadership within their teams
  • Meet performance targets and deliver a high-quality service
  • Demonstrate their ability to work independently, collaboratively and innovatively
  • Be self-motivated and have the ability and willingness to work remotely and flexibly; balancing the needs of both the business and our service users
  • Possess excellent organisational skills, resilience, initiative and the ability to make full use of IT systems to drive innovation
  • Commit to working their hours flexibly, balancing the needs of both the business and our service users; as such there is an expectation that this will include evening work
  • Have excellent communication skills both written and oral and be confident in working with individuals
  • Represent the CRC professionally, confidently and knowledgeably in a variety of multi-agency settings