Customer Delight Executive (high growth start-up)

South East London
£20,000 - £24,999
16 Nov 2019
21 Nov 2019
Retail and Sales
Contract Type
Full Time
Job Description

About Moneybox

A generation is growing up without the tools or information they need to confidently build their financial future.

Whether the next goal is getting on the property ladder, starting their own business or paying for the big day, they are not being supported effectively by current providers.

For many, the concept of 'wealth' seems alien; it seems both too general and something only other people have.

That's because there isn't enough help available;
  • the 'wealth management' industry is set up for those who already have wealth, not those who need to build it.
  • banks are focused on selling products rather than helping people to achieve financial outcomes.
  • financial planning is not taught at school or at work.

All of this means people don't know where to start, taking part feels alien and unachievable everything seems very complicated

Our ambition is to help a generation invest in their future.
  • Moneybox is on a mission to change the way people save and invest toward their future. Forget old-school finance - we make saving and investing part of your everyday life and help you achieve your goals, be it buying a house, saving for your children or something much more frivolous!
  • Moneybox enables you to invest the change from your everyday purchases into simple tracker funds. For example, when you buy your morning coffee for £2.40, you can invest the 60p change into tracker funds within your ISA. This means that a you can set money aside to invest before you've finished your breakfast - not a bad start to the day!
  • We have won multiple awards, and are currently one of the fastest growing fintech apps in the UK.
  • We were founded in July 2015 by serial entrepreneurs Ben Stanway and Charlie Mortimer and currently have a team of 60.
  • We are authorised and regulated by the FCA and are backed by some of the UK's leading venture capital investors.

Job Brief

We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we're looking for someone to join our Customer Delight team and to ensure that Moneybox continues to be known for taking pride in 'delighting' both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.

Working days: Five days per week which will include one weekend day (where you can work from home).

What you'll do
  • Interacting with current and potential customers through Intercom to address any queries they have.
  • Interacting with the Operations and Compliance team to ensure a great customer experience.
  • Interacting with the Product team to continually improve the customer experience.
  • Look for ways to go 'above and beyond' to make customers happy.

Who you are
  • A driven, ambitious individual who's looking to build their career at an exciting very- fast-growing company.
  • Naturally personable, great communicator who has a passion for their work and the people they work with.
  • Excited about being part of a fast-growing company that's trying to make a positive mark on the world.
  • Knows how to have fun whilst maintaining a professional outlook.

Experience and skills
  • Excellent written and spoken English.
  • Ability to work well both individually and as part of a team.
  • Good analytical and problem solving skills.
  • A 'high-output do-er' with a desire to work in a fast-paced, fast-changing start up environment.

Bonus points for:
  • Explaining clearly in introduction email why you believe Moneybox is exciting and why you believe you are a great candidate.
  • Direct experience with Intercom.

Please read before you apply!

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We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: jobs at